Scrum Master Senior

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master Senior within PNC's Data Products organization, you will be based in Pittsburgh, PA, Birmingham, AL, Dallas, TX, Warsaw, MO or Strongsville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
As a Scrum Master Senior, you will collaborate with stakeholders, product owners and scrum masters. Provide coaching/support to team and developers. Mediate conflicts, run metrics/ reports, present progress/updates and assist with release coordination/planning production rollout.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Preferred Qualifications:
Agile & Scrum Expertise
-Certified Scrum Master (CSM, PSM I/II) or equivalent Agile certifications.
-Hands-on experience facilitating all Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives.
-Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and when to apply them.
Team & Delivery Management
-Proven track record of coaching development teams (including engineers, testers, data developers) in Agile practices.
-Skilled at removing impediments, negotiating priorities, and fostering team self-organization.
- Experience coordinating across multi-disciplinary teams (Kafka/Spring Boot engineers, UI developers, Big Data engineers, QA, DevOps).
Communication & Stakeholder Engagement
-Strong ability to communicate with Product Owners, business stakeholders, and senior management.
-Skilled in facilitation, conflict resolution, and servant-leadership.
-Capable of bridging gaps between technical teams and non-technical business users in financial institutions.
Tools & Metrics
-Proficiency with Agile project management tools (Jira, Rally, Azure DevOps).
-Experience tracking and reporting Agile metrics (velocity, burndown, cycle time).
-Familiarity with CI/CD pipelines, release management, and production support coordination.
Domain Knowledge
-Background in financial services / banking / fintech preferred (knowledge of regulatory,
compliance, and data security considerations).
-Ability to understand business use cases (e.g., payments, risk, trading, fraud detection) and
support data product teams.
Soft Skills
-Excellent facilitation and coaching skills.
-Strong empathy and servant-leadership mindset.
-Adaptability to handle distributed teams and fast-paced environments.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.
• Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
• Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing

CompetenciesAgile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Pay Transparency

Base Salary: $65,000.00 – $161,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/21/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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