SBU System Support Analyst II

Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
Liberty Mutual Insurance is actively searching for an experienced System Support Analyst. In this role you will use business and technical knowledge to participate in the re-engineering of business operations to improve business results. Evaluate business requirements and models data and/or system requirements. Analyze and document business problems of moderate complexity. Develops test plans and tests and approves new system behaviors. Coordinates upgrades and rollouts of moderate scope.
We are looking for a System Support Analyst to support multiple key areas within our Personal Lines Insurance team. This role will involve assisting with transactional data and defect fixes in the Output Space, delivering policy data through APIs to enhance customer and agent experiences, and supporting vendor services in the Third-Party Domain Marketplace. You will also help modernize services, manage production issues, and collaborate with various teams to drive important initiatives across these spaces. This position offers a unique opportunity to work across diverse systems and projects.
Responsibilities:

• Under moderate supervision, evaluates business requirements; performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities. Develops and maintains comprehensive documentation of business requirements.
• Analyzes and documents business problems of moderate complexity and provides recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions.
• Develops test plans and tests and approves new system behaviors to ensure alignment with business objectives and test plans.
• Coordinates upgrades and rollouts of moderate scope including specific duties related to training and monitoring performance.
• Contributes to the development of project plans; assigns and monitors tasks. Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Depicts moderately complex to complex ideas, issues and designs to varied audiences; contributes to education within SBU/department(s) on business vision and plan and within business units on the impact of change.
• Creates and implements business operation standards and procedures. Assists in the development of methods and tools to track and measure results.
• Consults on moderately complex business issues.
• Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Assists in problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies.
• Assists in the preparation of user documents and training materials. May provide technical training and user support to business groups. Assists in the development of communication plans and related activities.
• Assist in communications with customers both internal and external, e.g. vendors, business partners and Information Technology.

This is a remote position, candidates reside within 50 miles from the Hub will be required to report in office twice a week. Please note this policy is subject to change.
Qualifications

• Bachelor`s degree in business or technical discipline or equivalent experience.
• Minimum of 3 years related experience.
• General knowledge of business operations, objectives and strategies as well as business process and information flow.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• General understanding of re-engineering issues and challenges.
• Skills in object, data and/or process modeling; financial analysis and planning; business process design.
• Negotiation skills; oral and written communication skills.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

USD $66000.00 - $125000.00