This role is contingent upon a contract award.
ICF is seeking a Training Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on training planning, stakeholder education, user group support, training materials, user guidance, communications support, and adoption of Salesforce platform capabilities.
The ideal candidate has experience developing practical training content for enterprise technology users and coordinating with business, technical, and stakeholder teams. This role requires strong writing, facilitation, organization, and stakeholder management skills, with the ability to explain system changes, platform standards, and user procedures clearly.
This work supports an enterprise Salesforce environment that includes stakeholder onboarding, enterprise user guidance, user groups, training materials, release communications, and continuous updates to training content as new capabilities are introduced. The Training Specialist will help ensure users understand how to adopt new and existing Salesforce capabilities, follow enterprise standards, and access accurate support materials.
Job Location: This position is remote within the United States.
Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.
What You’ll Be Doing
Develop, update, and maintain training materials, user guides, quick reference materials, FAQs, standard operating procedures, and knowledge content for Salesforce users and stakeholders.
Support the development and maintenance of a Communications and Education Plan for an enterprise Salesforce services environment.
Coordinate and support user group forums, including topic solicitation, agenda development, meeting facilitation, materials preparation, notes, recordings, action items, and follow-up.
Create training content that supports enterprise platform standards, shared services, application functionality, stakeholder onboarding, and release adoption.
Work with product owners, business analysts, developers, testers, architects, help desk teams, and stakeholders to understand system changes and translate them into clear user-facing materials.
Support training delivery for new capabilities, enterprise features, component-level functionality, and application changes.
Maintain training content so it reflects current functionality, operating procedures, platform standards, and stakeholder needs.
Support release communications by preparing user-facing summaries, training updates, stakeholder notices, and adoption materials tied to new or changed functionality.
Help identify training needs by reviewing user feedback, help desk trends, stakeholder questions, user group input, and release impacts.
Ensure training materials are clear, accessible, organized, version-controlled, and suitable for broad stakeholder use.
Work within formal security, privacy, Section 508, documentation, and stakeholder communication expectations for a regulated federal environment.
What You Must Have
Bachelor’s degree
4+ years of experience developing training materials, user guidance, instructional content, communications, or stakeholder education resources.
2+ years of experience supporting training or communications for enterprise technology systems, including SaaS, CRM, low-code/no-code, or other business applications.
1+ year of experience facilitating trainings, workshops, demos, user groups, or stakeholder sessions.
1+ year of experience creating end-user documentation such as guides, job aids, SOPs, FAQs, knowledge articles, or release/adoption materials.
1+ year of experience supporting Agile environments, including release communications, product training, or system implementations.
Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation.
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
Must have lived in the US 3 full years out of the last 5 years
Preferred Qualifications
Experience using collaboration, documentation, or knowledge management tools.
Experience supporting Salesforce user training, Salesforce adoption, CRM training, or SaaS platform education.
Experience developing Section 508-compliant training materials, presentations, user guides, or electronic documentation.
Experience supporting training in federal, healthcare, financial services, or other regulated environments.
Experience supporting stakeholder onboarding, enterprise platform standards, shared services, or application modernization efforts.
Experience using adult learning principles, instructional design methods, or change management practices.
Experience coordinating with help desk, product, technical, and business teams to convert recurring user issues into training content.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00Nationwide Remote Office (US99)Similar Jobs
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