Role: Salesforce Admin
Description: Blackthorn.io builds powerful native Salesforce applications that help organizations manage events, payments, and messaging at scale. As a Salesforce Administrator, you'll be the backbone of our internal Salesforce instance, ensuring our team has the tools, data, and automations they need to deliver exceptional experiences to our customers.
What You'll Do
- Own and optimize our Salesforce environment, serving as the primary point of contact for all platform-related needs
- Manage user access, security settings, and permissions while maintaining data integrity across the organization
- Build and refine automations using Flow to streamline business processes
- Create custom reports and dashboards that drive decision-making across teams
- Handle ongoing system maintenance, including sandbox management and release updates, and proactively identify and manage areas of technical debt
- Partner with Sales, Customer Success, and Marketing, along with outside agencies and contractors, to translate business requirements into scalable solutions
- Document processes and configurations to ensure institutional knowledge is preserved as we grow
What We Look For
- 3+ years of hands-on Salesforce administration experience
- Active Salesforce Administrator certification
- Proficiency in building complex Flows, managing integrations, and troubleshooting issues independently
- Experience in a B2B SaaS environment with an understanding of subscription business metrics
- Strong experience working cross-functionally to support marketing, sales, and finance stakeholders
- Strong English communication skills for collaboration across time zones
- Curiosity and an ownership mindset, you proactively identify platform improvements rather than waiting to be asked
- Familiarity with our tech stack or Blackthorn products is a plus
What we offer
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options for every employee
- Flexible work week
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% - time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children's 529 college fund assistance (if in the US)
About Blackthorn
Blackthorn turns any organization's Salesforce® CRM into event planning software powered by their connected data. We're a growing, distributed team with teammates across the globe, and we build Salesforce-native tools that help teams create events, engage attendees, process payments, and measure success — all without leaving their CRM. Our customers range from tiny nonprofits to global corporations, and our products are known for going live in hours, not weeks. We believe the best enterprise software should feel as intuitive as the apps you use every day.
Why our work matters
What the job will bring you
A deep level of satisfaction through ownership of your role. You'll get more autonomy than at other companies (our team has told us). Connection. Our team is tightly knit, assisted through occasional team meetups (as we're remote). Challenge. We're trying to move as quickly as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life, "Meaningful work and meaningful relationships" provide meaning to life. We aim to bring this.
While we are a remote-first culture, we are currently only able to accept applicants in AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, and WI
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