Sales Support Specialist

Kofile has a proud legacy serving our government clients, as the market leader of high growth, tech-enabled services.

While our roots run deep in the art and science of historical document preservation, it is our future that excites us, our people, and our investors. We are focused on enabling government to operate at the speed of business, while providing the constituents they serve with real-time access to information. Information ‘now’ is the expectation, and Kofile is responding to the call.

We are a privately held company with strong financial support from our private equity owner, Audax. Our aggressive growth goals have been realized to date through organic growth and we have a focus on inorganic potential on the near horizon.

We are on a journey, evolving an organization with a powerful legacy, solid market presence, strong client advocates, and unmatched experience, to new heights with expanded offerings through organic and inorganic growth.

The opportunities at Kofile are endless. The person who can plan, inform, lead, encourage, and deliver will be able to drive their career and play a key role in building our company.  We offer our teammates competitive pay, strong benefits, training, advancement and mentorship from subject matter experts.  We look forward to meeting you and showing you the Kofile way!

The Sales Support Specialist plays a vital role in enabling the sales team to focus on closing deals by handling administrative, logistical, and operational tasks that improve responsiveness, accuracy, and overall customer experience during the sales process. This role serves as a central resource for sales reps and leadership, managing everything from quote support and order tracking to event coordination and sales support within the Salesforce platform.

Key Responsibilities

Proposal & CRM Support

• Provide sales desk ticket support both by phone and by email
• Assist sales, in a learning environment with entering assessments into Salesforce – CPQ.  
• Input new contacts and leads into Salesforce (SFDC) and maintain data accuracy during conferences and events
• Serve as deal desk support for large opportunities or questions related to Salesforce CPQ entry
• Coordinate large deal support, such as large deal strategy meetings
• Cross train as backup support strategic sellers with non-standard proposal development and submissions outside of CPQ workflows
• Monitor and manage open tickets in Salesforce

Sales Operations & Customer Support

• Respond to client inquiries regarding timelines, logistics, and general service updates
• Assist with customer service for minor requests and order status follow-ups
• Monitor dashboards in the pending approval stage to move deal packages forward including new customer setup and documentation submission

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• Qualifications

• 3+ years of experience in sales support, operations, or customer service
• 2+ years of experience with Salesforce (SFDC), CPQ tools, and Microsoft Office Suite
• Strong organizational and project management skills
• Excellent written and verbal communication abilities
• Customer-first mindset with strong attention to detail and follow-through

• Preferred Skills

• Experience with customer service or sales support
• Knowledge of public sector sales or preservation services a plus
• Comfortable working in a fast-paced, deadline-driven environment