Sales Support Specialist (Los Angeles, CA)

Sales Support Specialist (Los Angeles, CA)  / Remote-Based 

Apprentice under elite producers — support a $10M+ book of business

Why You Should Choose Steno

At Steno, we're growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
• Rewards top performance and growth – Your bonus is directly tied to your SAE's book of business growth.
• Operates with integrity – We value long-term partnerships over short-term wins.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of sales leaders and sales enablement professionals who will unlock your greatest potential

Why the Sales Support Specialist Role at Steno Is Different

This is a new position at Steno, built specifically to amplify the output of our highest-performing Account Executives. It's not a traditional admin or coordinator role — it's an apprenticeship model. You'll work shoulder-to-shoulder with Senior Account Executives (SAE) helping to manage a $10M+ book of business, take real ownership of client relationship logistics, and support the SAEs with the administrative responsibilities that come with large, diverse books of business.

You'll own:

• Client Relationship Operations – Manage the SAE's full client engagement calendar (birthdays, firm anniversaries, case closings, follow-up cadences); source, order, package, and deliver gifts, food, swag, and event tickets on time and on-brand; handle end-to-end logistics for lunch-and-learns, sporting events, and client happy hours, from invitation through post-event follow-up
• Prospecting & Research – Identify net-new firms, new attorneys within existing accounts, and referral opportunities using proprietary and external tools (e.g. LinkedIn); monitor active cases for copy order follow-up opportunities and track counsel involvement; deliver research-backed warm leads to the SAE
• Communications & Scheduling – Own some post-meeting follow-up emails, rate card delivery, and certain outbound communications on behalf of the SAE (with SAE review and approval); book and coordinate meetings with internal and external stakeholders; execute drop-offs and drop-ins at smaller client offices to maintain relationship warmth
• CRM & Operational Hygiene – Keep HubSpot current (contact enrichment, meeting notes, activity logging, follow-up reminders, pipeline reporting); proactively flag gaps and close them before being asked

What this role is not: You will not own accounts or carry a book of business, you will not communicate with clients or prospects without explicit SAE approval, and you will not attend in-person client events unless requested by the SAE. These aren't restrictions on ambition — they're guardrails that protect the relationships you're helping to build.

You'll crush this role if: You have 1–3 years of experience in sales, sales/business development, sales support, legal, or client-facing operations (or a strong internship record with demonstrable initiative), you have exceptional organizational skills, you communicate clearly and professionally in writing, you're comfortable with CRM tools (HubSpot experience a plus) and eager to learn new tech quickly, and you can work independently with high judgment — the SAE shouldn't have to manage your priorities. A genuine interest in a sales career is a must; this role is designed as a launchpad, and we'll invest in you accordingly.

Hourly Wage + Bonus Structure - Your Growth Potential

• Hourly Wage: $33-$40hr 
• Bonus: up to $30,000, tied directly to your SAE's book of business growth year-over-year
• 10%+ book growth: full bonus earned
• 5%–9.9% book growth: prorated bonus earned
• This alignment is intentional: your success is the SAE's success

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.