As a Sales Support Representative, you will assist field sales staff, manage customer quotes, maintain relationships, and administer CRM support.
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
**This is not a sales commissioned role**
We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their career. Selected candidates will have a strong work ethic and enthusiasm who demonstrates initiative and professionalism.
Drives productivity back to field through close customer/partner relationships to increase revenue through managing pipeline, forecasts, generating quotes, Discount Approval’s/ Pricing Strategies, and being available for customers, partners, distributors and Extreme field when needed.
Position Responsibilities:
· Serve as the central point of contact for the assigned territory and assist the field sales staff in attaining their monthly/quarterly/annual quota.
· Create quotes and configurations for customers and partners as well as facilitate any special pricing requests/deal registration requests.
· Cultivate customer relationships and uncover additional projects.
· Directly manage customer/partner opportunities through close.
· Act as a liaison with all departments to assist in closing deals quickly and make Extreme Networks easy to do business with for both our customers and trusted business partners.
· Facilitate in the delivery of sales campaigns and promotions for the defined territory.
· CRM administration in support of Extreme Networks field sales organization.
· Perform other operational and administrative duties in line with the strategic regional directives.
· Assist in managing SFDC Forecasts/Clari Forecasting
Requirements:
· Business experience preferably in a Customer Support / Sales Support role.
· Strong organizational and administrative skills required.
· Experienced knowledge of MS Office suite.
· Ability to work well in a fast paced, team environment.
· Knowledge of Extreme Networks technologies is advantageous.
· Strong communications skills.
· Possess energetic and enthusiastic demeanor.
· Discipline to manage time across multiple simultaneous tasks.
· Experience with CRM / SalesForce.com helpful.
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
Top Skills
CRM
Extreme Networks Technologies
MS Office
Salesforce
Similar Jobs
AdTech • Digital Media • Insurance • Analytics
Sales Support Representatives at eHealth guide customers seeking Medicare options, handling inbound inquiries and conducting proactive outreach to connect them with licensed advisors, while meeting performance goals and complying with protocols.
Top Skills:
Internet ToolsExcelMicrosoft Word
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
The Sales Support Representative engages potential clients, manages leads through the sales funnel, and delivers tailored solutions to enhance customer experience.
Top Skills:
Crm ToolsHubspotMicrosoft TeamsSalesforce
Logistics • Software • Transportation
The Account Sales Support Representative coordinates shipments, communicates with customers, manages tasks, and ensures customer satisfaction through operational support.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
