Coordinates account onboarding, retail portal setup, item catalog maintenance, compliance documentation, promotional calendars, CRM and sales file administration. Manages trade show logistics, including reservations, booth materials, sample kits, and collateral. Supports meeting coordination and provides customer experience coverage through order processing during peak periods. Maintains accurate records and facilitates handoffs among sales, administrative, customer experience, and cross-functional teams.
The Sales Support Coordinator serves as the primary executor of account onboarding, catalog maintenance, retail compliance documentation, and sales infrastructure. This role manages trade show logistics, maintains centralized promotional and account files, and provides customer experience coverage during high-volume periods.
This is a non-exempt, hourly, full-time role
This is a non-exempt, hourly, full-time role
Key Responsibilities
- Account & Item Onboarding Lead: Direct and execute new account qualification and system setup across all retail portals. Own end-to-end data entry for new item submissions, ongoing item catalog maintenance, and administrative account updates within customer, vendor, and internal systems, ensuring seamless process handoffs to cross-functional teams.
- Sales Infrastructure & Workflows: Maintain the master promotional calendar, price lists, CRM, and central sales file archives. Maintain master account handbooks, retail records, vendor forms, and COIs. Coordinate administrative team logistics including meeting scheduling, agendas, and notes.
- Trade Show Logistics: Direct end-to-end trade show management, including booth reservations, logistics, sample kits, marketing supplies, and collateral coordination.
- CX Support: Support the Customer Experience Coordinator with order processing and coverage during high-volume peak periods or team time-off.
Skills, Knowledge and Expertise
Qualifications
- 2+ years of experience in sales administration and account coordination in a CPG or retail environment.
- Direct experience navigating retail customer portals, vendor paperwork, and item setup forms.
- Proficiency with CRM systems, ERP platforms (NetSuite), and project management tools (Monday.com).
- Experience coordinating event/trade show logistics and managing administrative workflows.
The ideal candidate should have:
- Exceptional organizational skills and relentless attention to detail.
- Strong project management abilities with a proactive follow-through approach.
- Excellent written and verbal communication skills across internal teams and external partners.
- A team-first mindset with a willingness to pitch in wherever needed across departments and enthusiasm for supporting a mission-driven brand.
Benefits
- Health & Wellness
- Comprehensive medical, dental, and vision insurance
- Mental health support through EAP
- Financial Future
- 401(k) retirement plan with 3% employer Safe Harbor contribution
- Time to Recharge
- 3 weeks (120 hours/15 days) PTO in 1st year of employment
- Up to 12 weeks paid parental leave
- Community
- Quarterly paid company-wide volunteer opportunities
About
Murphy’s Naturals, headquartered in the vibrant city of Raleigh, NC, is not just a company; we’re a community of passionate outdoor enthusiasts on a mission to make a positive impact. Fueled by our mission to celebrate nature and inspire good through quality natural products, we're more than just a brand – we're a force for change.At Murphy’s Naturals, we craft innovative outdoor products using responsibly sourced, plant-based ingredients. We believe that every choice we make, from the materials we use to our daily operations, shapes the world we live in. As a Certified B Corporation and proud members of 1% For The Planet, we embrace the responsibility that comes with our success. What sets us apart is our unwavering commitment to doing good. From tirelessly researching sustainable supply chain opportunities to pitching in on a bustling packing day, we go above and beyond. We refuse to settle for 'good enough' because we believe in the boundless potential for good in everything we do – for people, the planet, and our products.
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