Sales Support Consultant

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

This role is part of The Hartford's New Appointment Team and is designed to strategically partner within an assigned sales division to positively influence profitable growth.  In this role the Sales Support Consultant (SSC) is charged with managing agency business needs by providing consultation related to new appointment opportunities, managing new agency onboarding processes and pipeline, and problem solving.

Work Arrangements:

This role follows a hybrid work schedule, with the expectation of working onsite at one of our locations three days a week—typically Tuesday through Thursday.

Responsibilities:

As a member of the New Appointment Team, the incumbent will be responsible to collaborate with Division Sales Executives, Regional Sales Executives and Territory Managers on providing agency consultations that enhance the agency / company relationship.  In this role the SSC will act as a liaison between various enterprise teams to deliver the desired outcomes. Success in this role is determined by the effectiveness of the consultation as determined by the Divisional team including the profitable growth of the division. The SSC will conduct research and ongoing sourcing activities to identify new appointments and analyze prospect agency characteristics.

• New Appointment Opportunities: The SSC builds and maintains ongoing lead lists of prospective agencies for each of their assigned territories.  This includes research through a variety of sources (internal & external) and verification through an internal CRM.  Productive partnership with New Appointment Recruiters is vital in uncovering successful leads.

• New Appointment Onboarding: The SSC coordinates the new agency onboarding process from the time of selection through completion.  Onboarding includes, but is not limited to the collection, tracking and conversion of pipelined accounts as well as ensuring timely completion of agency training.  Collaborative partnership with agencies, Licensing & Contracting, the New Appointment Sales Representative and the Small Business Territory Manager are critical.

• Problem Solving: The SSC serves as the facilitator on a variety of problem-solving items. This includes consultative alignment with various internal departments for new appointments, agency mergers or acquisitions; code additions/changes; terminations; and agency structure revisions.

​Qualifications:

• A minimum of 3 years work experience preferably in a sales or customer service environment.

• Ability to manage multiple, high detail, deadline sensitive goals with a team-focused attitude.

• Excellent communication skills (both verbal and written).

• Excellent relationship building skills.

• Ability to adapt to a changing environment.

• Customer service oriented and ability to analyze reports to provide findings.

• Strong problem-solving skills and solution oriented.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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