The Sales Process Leader manages and optimizes sales processes, drives continuous improvement using Lean methodologies, leads cross-functional projects, trains teams, and ensures effective operations through strategic planning and performance monitoring.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
A dynamic and experienced Sales Process Leader responsible for overseeing and optimizing sales processes. The ideal candidate has a strong background in sales, sales enablement, Lean methodologies, and continuous improvement practices, including Value Stream Mapping (VSM). Six Sigma and/or Lean certification is highly desirable. This role leads teams performing project management duties involving cross‑functional groups focused on delivering internal products or administrative systems. It oversees planning and scheduling, monitors programs and projects from initiation through delivery, and interfaces with internal Sales customers. The position organizes project activities and interdepartmental meetings, ensures communication flow, and drives on‑schedule project completion. It may assign and monitor work of technical personnel, providing guidance on instructions and objectives. The role also selects, develops, and evaluates personnel to ensure efficient and effective operations.
Duties and Responsibilities
- Sales Process Management: Lead the development, implementation, and continuous improvement of customer‑centric sales processes that enhance efficiency, effectiveness, and scalability.
- Lean and Continuous Improvement: Apply Lean tools—including Value Stream Mapping (VSM)—to identify waste, streamline workflows, and drive innovative process improvements that strengthen operational agility.
- Project Leadership: Manage and execute multiple cross‑functional projects from initiation through delivery, ensuring alignment, on‑time execution, risk mitigation, and high‑quality outcomes.
- Stakeholder Collaboration: Partner cross‑functionally with Sales, Order Management, and additional business groups to ensure transparent communication and consistent end‑to‑end process execution.
- Training & Development: Deliver process training, enablement, and coaching to strengthen sales capability and foster an accountable and collaborative team culture.
- Performance Monitoring: Measure and report on process performance, identify gaps, and implement corrective actions that support continuous improvement.
- Strategic Planning: Develop and execute strategic plans that accelerate sales efficiency, enhance customer value, and support organizational growth.
- Team Leadership: Select, develop, mentor, and evaluate team members to ensure effective operations and support a high‑performing, authentic, and collaborative environment.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field.
- Minimum of 3 years of experience in sales, sales operations, or sales support with a proven history of improving sales processes.
- Demonstrated experience with Lean methodologies, including hands‑on use of Value Stream Mapping (VSM) and continuous improvement practices.
- Project Management Experience: Proven ability to plan, lead, and execute complex cross‑functional projects; skilled in project scoping, scheduling, change management, and stakeholder alignment.
- Strong communication, analytical, and problem‑solving skills with an accountable and customer‑focused mindset.
- Proficiency with CRM systems and sales enablement tools.
- MBA or advanced degree.
- Six Sigma Green Belt, Black Belt, or Lean equivalent certification.
- Experience in sales enablement, sales methodologies, process training, or sales process design.
- Background supporting technology products or solutions within the Utilities & Energy sector.
- Experience leading teams in continuous improvement or operational excellence initiatives.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $75,000-138,000 annually.
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
Top Skills
Crm Systems
Lean Methodologies
Sales Enablement Tools
Six Sigma
Value Stream Mapping
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