We are looking for a Sales Operations Specialist to join our Sales Strategy & Operations Team. This individual will be primarily responsible for supporting our Sales teams. This role focuses on optimizing sales processes, providing strategic insights and leveraging data and automation to accelerate growth. To be successful in this role, you will have experience working cross functionally, possess excellent organizational and communication skills, and hold a curiosity for problem solving, as well as have an ability to use data to drive insights, strategic direction and decisions.
What You’ll Do
- Optimize our lead generation, routing, and conversion systems
- Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
- Analyze sales channel/campaign performance and identify areas for improvement (eg. A/B messaging, targeting, and sequences)
- Create dashboards and reporting systems to track KPIs, such as acquisition, conversion, activation, and revenue using Salesforce, G-sheets or Snowflake
- Support day-to-day management of tools across the sales tech stack (e.g., CRM, sequencing platforms, data providers, analytics platforms), build workflows and automations and be first to troubleshoot issues
- Collaborate with sales reps and managers to gather feedback and improve workflows
- Research and leverage new tools, trends, and AI solutions to enhance sales team performance
What You’ll Bring
- Experience: 1–3 years of experience in an analytical, technical, or operational role within a fast-paced software company.
- Systems & Tools: Hands-on experience building dashboards, pulling reports, and tracking metrics within CRMs (Salesforce is a bonus) and spreadsheets (Excel/G-Sheets).
- Mindset & Impact: A proactive, analytical problem solver who understands the "why" behind the data rather than just the "what," and can independently turn those insights into clear, actionable recommendations for sales leadership without waiting for instruction.
- Education: Bachelor’s degree in Business Administration, Data Analysis, Data Science Engineering, or a related field (or equivalent practical experience).
- Core Skills: Strong attention to detail and organizational skills.
Nice to haves:
- Technical skills: Experience or familiarity with data tools like SQL or Python, or working with APIs and system integrations to move data between platforms.
- AI curiosity: Experience using or experimenting with AI models (like ChatGPT, Gemini, or Claude) to build simple automations, bots, or speed up your regular workflow.
As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.
Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
About Us
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
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