Sales Operations Manager

So, what’s the role all about?

As a Sales Operations Manager at NiCE Cognigy, you will play a key role in enabling our US Sales organization to operate efficiently, forecast accurately, and scale sustainably. You will partner closely with Sales leadership and reps, as well as global Revenue Operations, Finance, and GTM stakeholders, to turn data into insight, improve processes, and support high-quality deal execution.

This role combines strategic planning with hands-on operational support and is ideal for someone who enjoys working at the intersection of people, process, and systems in a fast-growing SaaS environment.

How will you make an impact?

• Sales strategy and planning: Support GTM sales strategies, including territory management, target account planning and headcount growth
• Forecasting and reporting:  Oversee the forecast submission process, ensuring reps and managers provide accurate projections while managing and streamlining the entire forecasting workflow
• Quote Configuration: Support in quote creations and deal structuring to ensure quotes are timely sent to customers and deal structures support long-term company growth goals
• Pipeline Accuracy: Ensuring pipeline hygiene and data accuracy for all pipeline metrics
• Deal Desk: Managing deal closing activities including, but not limited to, ​sales order and PO reconciliation, correct commercial and financial data input in CPQ and CRM, and ensure accurate data flow to master revenue reports and Finance

Have you got what it takes?

• Minimum 3-5 years of experience in sales operations or related field
• At least 2 years of experience specifically in a SaaS environment
• Bachelor's degree in Business Administration, Finance, Economics, or related field preferred
• Sales operations experience in a SaaS (Software as a Service) organization and strong understanding of SaaS processes, metrics and customer expectations
• Ability to understand the operational needs and expectations of our customers and employees
• Experience with forecasting models and commercial target setting
• Knowledge of working with GTM tool stack, especially CRM (Salesforce or HubSpot)
• Familiarity with contract management and quoting tools (e.g., CPQ)
• Good knowledge of using simple data analytics tools
• Working knowledge of sales methodologies
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9732
Reporting into: Director, Sales Operations
Role Type: Individual Contributor