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The Manager II Sales Operations will streamline customer experiences for the Enterprise sales team, lead a team of coordinators and analysts, and enhance overall sales processes in collaboration with various departments, focusing on revenue growth.
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The Sales Operations Manager will design and scale the sales operating model, manage revenue growth through effective planning, oversee the quote-to-cash process, and lead a high-performing team.
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We’re looking for a Sales Operations Manager to help scale and optimize our go-to-market engine at Intapp. This role is a strategic partner to sales leadership, responsible for building and refining processes, managing systems and tools, and providing data-driven insights that drive revenue growth and improve rep productivity.
If you thrive in high-growth environments, enjoy solving complex problems with data, and are passionate about operational excellence, we’d love to meet you.
What you will do:
Sales Strategy & Planning
- Partner with sales leadership on forecasting, territory design, and quota setting
- Monitor pipeline health and funnel metrics to identify bottlenecks and opportunities
- Lead annual planning processes, including headcount modeling and capacity planning
Process & Workflow Optimization
- Design and implement scalable, efficient sales processes across the buyer journey
- Optimize lead routing, opportunity management, and deal progression workflows
- Ensure operational alignment between SDR, AE, and post-sale teams
CRM & Tools Management
- Own day-to-day administration and optimization of the CRM system
- Evaluate, implement, and integrate sales tech stack tools (e.g., Outreach, Gong, Clari, ZoomInfo)
- Ensure high data integrity and compliance across systems
Performance Reporting & Insights
- Build and maintain dashboards and reports that track key KPIs (e.g., ARR, CAC, conversion rates)
- Deliver actionable insights and recommendations to sales and executive leadership
- Support QBRs, board reporting, and other performance reviews
Enablement & Support
- Partner with Enablement and Marketing to support onboarding, playbooks, and training
- Provide tooling and process support that enables reps to focus on selling
- Help define and track success metrics for enablement programs
What you will need:
- 4+ years of experience in Sales Operations or Revenue Operations, ideally at a SaaS company
- Strong command of Salesforce; experience with SaaS GTM tools (e.g., Clari, LeanData, Looker, HubSpot, Chili Piper)
- Deep understanding of SaaS sales metrics and subscription business models (ARR, NRR, CAC, etc.)
- Strong analytical skills; fluent in Excel/Google Sheets and data visualization tools
- Excellent cross-functional collaboration and communication skills
- Highly organized, proactive, and capable of managing multiple priorities
- Bachelor's degree in Business, Finance, Analytics, or a related field
What you will gain at Intapp:
- Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:
- Generous Paid Time Off
- Tuition reimbursement plan
- Family Formation benefit offered by Carrot
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Opportunities for personal growth and professional development supported by a community of talented professionals
- An open, collaborative environment where your background and contributions are valued
- Experience at a growing public company where you can make an impact and achieve your goals
- Open offices and kitchens stocked with beverages and snacks
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
Intapp Charlotte, North Carolina, USA Office
300 S Tryon St, Charlotte, NC, United States, 28202
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