Sales Operations Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Carrier is a leading provider of heating, ventilation, air conditioning, refrigeration and building controls with a mission to provide safer, smarter, and more sustainable buildings.

If you are looking for a role that combines your business acumen and passion for driving improvements, then we have a great opportunity for you.  We are seeking a self-starter to work effectively across the organization with the goal of understanding opportunities to drive increased productivity and effectiveness while delighting customers.  The Sales Operations Analyst will be responsible for providing reporting & analytical capabilities to support the North America Service organization.

Responsibilities:

• Develop and maintain sales, pipeline, forecasting, bookings, productivity, and KPI reporting to support field sales performance.
• Deliver business analytics and insights on pipeline health, forecast accuracy, sales productivity, and operational performance.
• Create executive-ready dashboards, scorecards, presentations, and management reporting packages for leadership.
• Support business reviews, annual planning, budgeting, forecasting, and strategic growth initiatives.
• Drive pipeline governance, opportunity management, data quality improvements, and sales process effectiveness.
• Identify and implement process improvements, automation opportunities, and operational efficiencies.
• Lead market analytics, territory planning, and sales force effectiveness initiatives.
• Support Salesforce, CPQ, and sales technology enhancements through requirements gathering, testing, deployment, and user adoption.  This role will be the business owner for the Controls CPQ platform.
• Develop documentation, training, and change management materials to support scalable sales operations.
• Partner with Sales Leadership and cross-functional teams to improve seller productivity and business performance.

Required Qualifications:

• HS Diploma or GED with 5+ Years of experience in Sales Operations, Inside Sales, Business Operations, Revenue Operations, Analytics, or commercial support function OR 3+ Years of experience in Sales Operations, Inside Sales, Business Operations, Revenue Operations, Analytics, or a commercial support function

Preferred Qualifications

• Bachelor's Degree preferred concentration in Business, Finance, Analytics, Information Systems, or related discipline.
• Strong analytical and problem-solving capabilities.
• Advanced Microsoft Excel and PowerPoint skills or Advanced PowerBI skills
• Experience working with CRM platforms such as Salesforce.com.
• Ability to translate business challenges into actionable insights and recommendations.
• Excellent communication and stakeholder management skills.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.