Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job Summary
Real Chemistry is looking for a Sales Operations Analyst to join our dynamic and growing team. As a Sales Operations Analyst, you play a crucial role in supporting and optimizing our Salesforce platform. You will contribute to the improvement of our sales processes by partnering with the business to improve identification and capture of customer opportunities, ensure data accuracy, and develop and maintain reporting and dashboarding.
What you'll do:
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Manage Data: Ensure the accuracy and integrity of data within the Salesforce platform by performing regular data audits and clean-ups.
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Identify Improvements: Identify areas for process improvement and implement solutions that enhance sales efficiency. Stay updated with Salesforce best practices and new features to enhance system performance.
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Reporting and Analytics: Develop and maintain reports and dashboards in Salesforce and Excel to provide insights into sales performance and other key metrics.
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Support Business: Provide day-to-day support to key Salesforce users, troubleshooting and resolving issues promptly to ensure minimal disruption to business operations.
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Train Users: Develop and deliver training materials and sessions to ensure users are proficient in using Salesforce and adhere to best practices.
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Collaborate: Work closely with cross-functional teams, including Account, IT, and Finance to align Salesforce with overall business objectives and ensure seamless integration with other systems.
This position is a perfect fit for you if you have:
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Proficiency in CRM software (e.g., Salesforce) and data analysis tools (e.g., Excel, PowerBI).
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Strong problem-solving, numerical, and analytical skills with a creative approach.
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Excellent communication skills to effectively collaborate with diverse teams.
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Resilience and adaptability in a fast-paced, changing environment.
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An ability to build and maintain strong working relationships with team members and stakeholders across the organization.
What you should have:
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Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
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1-3 years of experience in sales operations, or related analytical role.
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Salesforce Lightning experience.
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Microsoft Excel experience.
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Experience with data visualization software (e.g., PowerBI).
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Professional Services, Life Sciences, PR, Advertising experience a plus.
Pay Range: $75,000 - $90,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, Boston, San Francisco, Carmel (IN), Manchester (UK), Edinburgh (UK), and London (UK) – that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: www.realchemistrybenefits.com
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
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