Sales Engineer

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

The Sales Engineer is responsible for providing technical leadership and guidance to new and existing clients throughout REPAY's pre-sales and client implementation lifecycle experience. The Sales Engineer partners with Sales Executives and Account Management to understand prospects' and customers' strategic initiatives, serves as the subject matter expert on REPAY's technology platform and services model, and works cross-functionally with Product, Marketing, Solution Engineering, and Implementations to propose and scope solutions that transform the merchant's payment experience.

RESPONSIBILITIES

• Partner with Sales Executives and Account Management to understand potential business opportunities at customers and prospects, including researching and understanding prospects' strategic initiatives and identifying potential solutions for the prospect's organization.

• Serve as the sales team subject matter expert on REPAY's technology platform and services model in both internal and customer-facing aspects.

• Develop and deliver demos of REPAY technology solutions for prospects and customers.

• Prepare and develop technical presentations to explain our company's products or services to customers.

• Propose and scope solutions that transform the merchant's payment experience.

• Collaborate with the marketing and product teams to guide key functionality and benefits into core business value messages.

• Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers.

• Provide feedback to the Product team about what the market is talking about.

• Work with the sales executive to create relationships with customer contacts in technical and operational roles and build credibility with all decision makers.

• Work closely with the Solution Engineering and Implementations teams to kick off new implementations and ensure all relevant solution design is documented and complete.

• Assist the sales team with answering RFP technical questions.

• Work with the sales team to document product gaps during the sales process and communicate gaps to PNM product and engineering prior to contract signature.

SKILLS & EXPERIENCE NEEDED

• 4+ years of technical sales position such as Sales Engineer, Solutions Engineer, Systems Engineering, Solutions Consultant
• Strong technical background and ability to understand technical concepts and effectively communicate them to both technical and non-technical audiences
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
• Experience managing workflows, status reporting and client ticketing, with JIRA, Salesforce, or other similar applications
• A team player that is capable of high performance and flexibility working in a dynamic and metrics driven environment. Must be willing to work in a fast-paced environment
• API technology
• A strong customer centric advocate and technical generalist
• Empathetic, collaborative, communicative, consultative, and intellectually curious
• Confident and comfortable with customers and being in a client facing role

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.