Sales Development Representative - SaaS

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Sales Development Representative to join our growing team. As a Sales Development representative, you’re the first look at the kind of support and service ServiceTrade brings to the table. You’ll be the first voice our potential customers hear — setting the tone, building trust, and showing them just how much we can help their business grow. You’ll connect with inbound leads, learn about their goals, and start meaningful conversations about how ServiceTrade can fit into their success story. Then you’ll work side by side with our Account Executives to help guide those opportunities through the sales process.

Why ServiceTrade:

The best way to build your sales career is to work with a company that is selling a category-leading product to a customer base that really enjoys using it.  

The easiest way to be successful in a sales career is to sell a product that you believe truly helps your customer increase the value of their business. That is what we do at ServiceTrade. 

Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

About You:

We are looking for smart, competitive, career-oriented professionals who want to impact the growth of our business and of our customers. No previous sales experience is required, though it’s preferred. A natural curiosity, intelligence, grit and focus on learning and improving day over day is required.

We’ll provide training and continuous professional development to make sales your career. This is a great introduction to the initial steps of a full sales cycle. 

Office Environment:

This position is based in our Durham/RTP, NC office for applicants in and around Raleigh, Durham, Chapel Hill, Cary, Apex, and surrounding areas. Our office is located just off I-40 on Miami Blvd. 

You're expected to be in the office three days a week—Tuesday, Wednesday, and Thursday. Enjoy team camaraderie (and delicious catered lunches!) every Tuesday and Thursday.

Key Responsibilities and Activities:

• Monitor and develop inbound leads from websites, advertisements, content marketing, and other digital sources on a daily basis. 
• Review lead information and qualify potential leads by assessing needs, budget, and timeline for purchase 
• Contact qualified leads within 10 minutes via phone and/or email to learn more about their business and determine fit with company offerings.
• Input all lead and customer information into our CRM system to track opportunities and ensure proper follow up
• Qualify potential leads and schedule appointments for software/product demonstrations, needs assessments, or proposals 
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging
• Work with the sales team to help move opportunities through the sales pipeline and ensure successful handoffs to our Sales teams
• Provide market feedback on digital marketing campaigns and strategies based on lead volume and quality from different sources.
• Meet monthly activity goals for the number of opportunities created from inbound lead

Knowledge and Skills:

• Experience: Proven experience in inside sales, lead generation, and business development
• Communication Skills: Strong communication and interpersonal skills include positive and energetic phone skills, excellent written and oral communication
• Sales Acumen: Ability to effectively communicate the value proposition of ServiceTrade as outlined within the training program
• Mindset: Self-motivated and target-driven.
• Problem-Solving: Excellent problem-solving and decision-making abilities.
• Industry Experience: Experience in the home service industry or trades is a plus
• Work Ethic: Proven history of showing up, being dedicated, hitting deadlines, and continuous improvement 
• Education: Bachelor's degree in Business, Sales, Marketing, or a related field is preferred.

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)

Want to know more? 

Go ahead and apply! Let’s get to know each other.

#LI-hybrid

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

his employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.