Sales & Customer Retention Specialist

CPI Security, a leader in the security and automation solutions industry, is looking for a Sales & Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC!

We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Sales & Customer Retention Specialist.

What’s In It For You!

• Base pay PLUS bi-weekly uncapped commissions, PLUS performance pay, PLUS on-going sales contests, PLUS premium shift pay, PLUS performance paid time off, PLUS prizes and incentives and more...
• Ongoing specialized, paid training and career growth opportunities. This is more than a job!
• Regular contests with unique prizes and incentives.
• Great medical, dental, vision, short- & long-term disability and life insurance options.  
• Company paid holidays, floating holiday, and paid time off (PTO).  
• 401(k) plan with competitive company match.  
• Eligible for free monitored security system after 90 days.
• Education assistance – we encourage and support our employees who want to improve their skills and further their education.
• Engaging and fun company culture that’s made up of a diverse group of people .
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
• Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!

Responsibilities

• Ambitiously market and sell innovative Security and Home Automation products and services to new and existing customers.
• Build value in the CPI brand to drive sales as a leading competitor in Security and Home Automation industry.
• Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments.
• Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems on a daily basis.
• Provide solutions-based approaches to retain customers who are considering service cancellation.
• Conduct outbound calls to current customers who may be selling their home and facilitate a seamless transfer of their Security and Home Automation system to their new residence.
• Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services, and educate the customer on the proper use and maintenance of their system.
• Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. 
• Consistently improve retention rates and achieve retention goals.
• Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. 

What does the day-to-day look like?   

As a driving force behind our mission, you’ll be empowered to make decisions, working directly with customers during their entire lifecycle to create “Customers for Life.” Excellent communication and problem-solving skills are a must!  

When you become an account specialist at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers.   

Who should apply?   

Are you an experienced sales or retention professional with a passion for building relationships with customers and solving problems? Do you thrive in a fast-paced and engaging work environment? Are you looking for that next big step in your career – one that has meaning, purpose and opportunities for growth? This opportunity is for you!

Qualifications

• 1+ years sales experience, inside sales preferred
• Proven sales skills, particularly with strong upselling and closing abilities
• Strong customer service skills
• Ability to consistently meet and exceed sales quotas
• Coachable, high energy personality, great positive attitude with a desire to grow professionally
• Thrive in a fast-paced, sales driven environment where exceeding sales goals leads to long term success.
• Take pride in delivering excellent customer service
• Experience with CRM system such as Salesforce is a plus