Sales Coordinator II

Job Summary:

The Sales Coordinator II, in collaboration with team members and leadership, supports the sales strategy and sales enrollment initiatives to ensure annual sales goals are successfully achieved.

Essential Functions:

• Work with Leadership to provide support for the internal systems tracking of sales and commissions
• Manage daily onboarding of  agents including validation of completion of required trainings, licenses are current and active, and agents are appointed using the appropriate  systems and defined processes
• Coordinate commissions of agents by working with IT, Payroll, and Accounting departments as needed
• Manage the Agent Appointment database for brokered agents
• Work with Leadership to administer the SAP Workflow and ICM  systems in all aspects of brokered agent onboarding and commission tracking and payments
• Identify opportunities for processes and process improvements
• Create and document standard operating procedures for all job functions
• Act as primary point of contact for broker questions relating to members, commissions, appointments, and material ordering with one call resolution goal
• Perform any other job duties as requested

Education and Experience:

• Associates degree in business administration, communications, marketing or related field  or equivalent years of relevant experience is required
• A minimum of two (2) years of experience in customer service, preferably in the sales and marketing industry, is required
• Exchange, Medicare, and Medicaid Managed Care or Commercial Health Insurance experience is preferred

Competencies, Knowledge and Skills:

• Execute effective use of CRM system
• Proficient in in Microsoft Suite, to include Word, PowerPoint and Excel
• Maintain regulatory knowledge for compliance to state regulatory insurance, CMS, and CareSource requirements
• Excellent written and verbal communication skills
• Maintain state and federal regulatory knowledge for compliance
• Able to work independently and within a team environment
• Excellent interpersonal skills with high level of professionalism
• Effective problem solving skills with attention to detail
• Effective listening and critical thinking skills
• Ability to develop, prioritize and accomplish goals

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business