Sales Support Specialist

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

We are seeking an organized, detail-driven Sales Administrator to support the efficiency and effectiveness of our sales operations. This role will manage end-to-end sales order processing, track commercial terms, support the RFx process, and ensure the integrity of our CRM data. The ideal candidate will be a strong communicator and problem-solver who thrives in a fast-paced environment and enjoys working cross-functionally across Sales, Legal, Operations, and Finance teams. This role presents a great opportunity to learn, develop and grow within the organization.

Sales Order Management

• Manage the order cycle from creation to approval to processing.
• Create sales orders for ensuring completeness, accuracy, and compliance with company policies.
• Coordinate closely with Legal and Finance to ensure smooth and timely order execution.

Order Process & Execution

• Serve as the point of contact for internal teams regarding order status and issue resolution.
• Maintain documentation of order workflows and identify opportunities for process improvement.
• Monitor order progress to ensure timely delivery and escalate issues as needed.

 Commercial Terms Tracking

• Maintain a centralized record of commercial terms agreed upon with customers.
• Ensure that terms are reflected correctly in contracts, orders, and CRM entries.
• Support Legal and Finance teams by providing visibility into key deal parameters and concessions.

CRM Data Quality Management

• Maintain and improve data accuracy, completeness, and consistency in the CRM system (MS Dynamics).
• Support CRM hygiene initiatives by conducting audits and implementing best practices.
• Generate and distribute CRM reports and dashboards for sales leadership.

Additional projects as assigned.

• 2–4 years of experience in sales operations, sales administration, or similar roles.
• Strong understanding of sales order management.
• High attention to detail and commitment to data accuracy.
• Experience with CRM systems (MS Dynamics preferred).
• Excellent project management and organizational skills.
• Strong written and verbal communication skills.
• Ability to work independently and cross-functionally in a dynamic environment.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools like Teams.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.

At Tecsys, we value creativity, innovation, and teamwork. Our employees enjoy a supportive work environment, competitive compensation packages, and opportunities for career growth and advancement.

We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada.