Manage and grow customer accounts across foodservice and retail markets in Mexico and South America. Responsibilities include customer relationship management, quarterly business reviews, retailer and distributor onboarding, lead generation, wholesale inquiries, sales reporting, presentations, trade show representation, travel, and broker management. The role requires fluent English and Spanish, strong communication skills, sales or food manufacturing experience, and proficiency with Microsoft Office, Adobe, CRM, and sales tracking tools.
We are considering candidates throughout the US and Mexico. This role requires travel. Fluency in both English and Spanish is required.
We are seeking a driven and enthusiastic Sales Account Manager to help build enduring brands and shape the charcuterie category in the Mexican/South American market. This role is responsible for managing customer relationships, generating new business, and ensuring top-level service across foodservice and retail sectors.
Duties/Responsibilities:
- Maintain regular communication with existing customers to ensure satisfaction and identify growth opportunities.
- Conduct and execute quarterly business reviews.
- Onboard new retailers and distributors.
- Generate leads via cold calling, email outreach, and trade show follow-up.
- Manage wholesale inquiries and sales leads through the website.
- Maintain accurate sales records and customer interaction history.
- Collaborate with production, logistics, and customer service to ensure timely order fulfillment.
- Monitor sales reports and performance metrics.
- Create customer presentations using existing templates and reporting tools.
- Provide product knowledge and samples to clients.
- Manage calendar, record sales calls and meetings.
- Submit timely travel and expense reports.
- Represent the company at trade shows.
- Manage brokers: set goals, lead training courses, conduct reviews, and address underperformance.
Required Skills/Abilities:
- Ability to speak fluent Spanish
- Passion for food and the charcuterie industry.
- Strong communication and relationship-building skills.
- Self-starter with a success-driven mindset.
- Highly organized with attention to detail.
- Collaborative team player.
- Willingness and ability to travel for client visits.
Education and Experience:
- Degree in Culinary Arts, Business, or related field.
- 5–10 years of experience in sales or food manufacturing.
- Proficiency in Microsoft Office Suite and Adobe.
Working Conditions:
- Standard office environment when not traveling.
- Use of a laptop and mobile phone for communication and reporting.
- Regular use of CRM and sales tracking software.
- Occasional high-pressure situations to meet sales targets or resolve client issues.
- Collaboration with cross-functional teams including marketing, logistics, and finance.
- Adherence to company policies on safety, conduct, and confidentiality.
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