Safety Specialist II, Authenticity

We are hiring for an Authenticity Safety Specialist to join our Account Operations, Enforcement Ops Team based in the US. This role will have a direct impact on supporting Pinterest’s growth by creating scalable enforcement guidelines for new account authenticity policies, while also protecting Pinners by ensuring accurate and effective vendor enforcement.  In addition to the outsourced vendor teams, you’ll work closely with the other Account Ops team members, the Policy Team, our Quality, Training and Vendor Management teams and be in close collaboration with other Trust & Safety colleagues such as our Product and Optimization partners. This role is an exciting opportunity to work with a mix of stakeholders while being involved in quickly expanding authenticity space.

What you’ll do:

• Create new authenticity guidelines covering impersonation, fake accounts, duplicate accounts etc. based on policy guidance.
• Oversee outsourcing of enforcement guidelines with multiple vendor teams, liaising with Training, Quality and Vendor Management for timely launches with high accuracy reviews.
• Manage operational workflows and processes to ensure prevention of authenticity violations.
• Act as a point of contact for cross functional partners for policy/enforcement inquiries.
• Be accountable for BPO KPIs such as quality scores and turnaround times for authenticity workflows, providing insights and clarifications to mitigate quality gaps with both vendors and internal teams.
• Write and/or update internal and external enforcement documentation, including status updates, comm docs, FAQs, etc.
• Collaborate with internal partners to influence inauthentic account harm mitigation at an automation and product level.  

What we’re looking for:

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years experience in the tech industry working in the enforcement / authenticity space.
• Demonstrated strong experience in an operational and/or support role.
• Experience working with outsourcing teams / scaled support.
• A customer-focused individual who shows inquisitiveness: you put Pinners and Partners first and propose solutions that provide a safer experience for both.
• Strong critical thinking skills and the ability to evaluate issues objectively.
• Demonstrated experience working on multiple projects simultaneously; remains focused and productive.
• A strong communicator that can confidently present learnings and influence stakeholders using data-driven solutions.

Relocation Statement:

• This position is not  eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. 

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