SaaS Implementation Project Manager

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

Operating within the Project Architecture & Delivery team within Global Operations, the Tecsys Project Manager works closely with the customer project manager to provide overall project management for customer implementations.

The Project Architecture & Delivery team is instrumental in the solutioning and architecting of the Tecsys implementation since its inception in the Sales cycle, is responsible for the development and continuous improvement of its proprietary implementation methodology and the Project Management of Tecsys deliveries. This individual will manage multiple concurrent projects and will coordinate and oversee the technical and functional activities associated with these projects.

The Project Manager, supported by a Tecsys Project Advisor and Executive Sponsor, is responsible to ensure a successful implementation. The role also includes allocation of resources, priority definition, and coordination of interactions with the stakeholders, working with the project team to evaluate effort, risks and solutions to risks, and keep the project team focused on the right goals. The Project Manager adheres to the Tecsys Project Management and Implementation methodology that ensure the integrity and quality of project artifacts and overall delivery.

• Manage multiple software implementation projects concurrently, from start to finish.
• Oversee the end-to-end budget lifecycle, including - resources planning, including forecasting, time reporting and invoicing in coordination with the Finance Department
• Define and document project scope, schedule, milestones and deliverables that support our customers’ business objectives in partnership with internal and external stakeholders
• Ensure project alignment with internal proprietary implementation methodology and best practices to enforce project management standards and delivery quality
• Direct and coordinate the activities of a multi-disciplinary team of consultants and experts within a matrix organization, to ensure on-schedule and on-budget delivery
• Track project against the plan, anticipate risks which may require contingency plans, recommend corrective action, and ensure stakeholders are kept informed
• Drive regular status meetings with internal and customer’s project teams and communicate effectively on all expected activities, deliverables and timing
• Ensure all customer commitments, deliverables, timelines and milestones are followed through to completion
• Report weekly on project status and progress to internal and external stakeholders
• Build and maintain a positive, collaborative relationships with internal partners, as well as external vendors/consultants
• Support the architecting/estimating of sales opportunities and the creation of Statements of Work (senior positions would expect to lead these initiatives from start to finish)
• Provide guidance, coaching and advice to less experienced staff members.

• Minimum of 5 years of experience managing large complex software implementation projects as a service provider to external customers, related to Warehousing, Distribution, Retail or any other ERP Projects
• Experience in either the Healthcare/Hospital industry or in Supply Chain, Logistics & Complex Distribution
• Demonstrated knowledge of project management processes (project planning, resource scheduling/booking, stakeholder management, financial management and issue/risk management)
• Demonstrated understanding and experience of project delivery methodologies and application of these approaches in a formal project environment
• Demonstrated ability to develop reliable project timelines and deliver against them
• Ability to communicate and work effectively with end users, IT, employees, and vendors/consultants
• Proven track record of managing large, high-complexity projects, comprising of multiple vendors and solutions (having managed budgets of at least $2 million)
• Strong customer management skills
• Expert user of project management software
• PMP certification would be a plus
• This position requires travel within North America of up to 20%
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec. 

What would give you an edge?

• Ability to discover and create net new opportunities in existing accounts.

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: If you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada.