Oversee multiple SaaS implementation projects, manage timelines and resources, and maintain strong communication with clients and stakeholders.
CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.
Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!
About the Role:
We’re looking for a customer-focused and results-oriented Project Manager to join our Professional Services team. In this external-facing role, you will lead complex SaaS implementations for enterprise clients, acting as the primary point of contact throughout the project lifecycle. You’ll drive seamless customer onboarding by partnering closely with client stakeholders and cross-functional internal teams to deliver timely, high-impact outcomes.
Responsibilities:
- Lead the end-to-end lifecycle of multiple customer implementation projects.
- Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets.
- Establish trusted relationships with customer stakeholders to align on goals and expectations.
- Manage ongoing communications and status reporting, ensuring transparency.
- Identify and mitigate project risks using structured approaches.
- Maintain documentation such as risk logs, change control records, and lessons learned.
Requirements:
- 3-4 years of project management experience in SaaS implementations, professional services, or enterprise software deployments.
- Bachelor's degree in Business, Information Technology, Engineering, related field, or equivalent practical experience
- Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
- Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.
- Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.
Nice to Have:
- Experience with incentive compensation management (ICM), sales performance management (SPM), payroll systems, or related financial software.
- PMP Certification or CAPM certification
Benefits
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
- Flexible vacation days and quarterly mental health days so you can recharge
- Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
- Annual stipends for professional development and caretaking
- (US-ONLY) 401k plan to participate in and save towards the future
- Newest Apple products to help you do your best work
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Notice for Prospective Candidates
- Only emails from @captivateiq.com should be trusted.
- We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
Top Skills
Data Integration Concepts
Enterprise It Environments
Saas Solutions
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Senior Project Manager, you will oversee strategic initiatives in the CSO team, managing projects from planning to delivery, ensuring timelines and budgets are met, and maintaining alignment among stakeholders.
Top Skills:
AirtableAsanaJIRAMonday.ComSmartsheet
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Guide the evolution of enterprise risk management capabilities by shaping tech strategy and architecture for GRC platforms while integrating AI solutions.
Top Skills:
AIAnalyticsAPIsData ArchitectureData LakesGrc Platforms
Cloud • Security • Software • Cybersecurity • Automation
The Solutions Architect Enablement Lead designs and implements enablement programs, collaborates on content creation, and measures program effectiveness to enhance the capabilities of global Solutions Architects at GitLab.
Top Skills:
Ci/CdCloud-Native TechnologiesContainerizationDevOpsLearning Management Systems
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
