The SaaS Engineer will manage and optimize Dropbox's SaaS platforms, ensuring effective user management and driving adoption of new features while troubleshooting issues and providing documentation and training.
Role Description
We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.
Responsibilities- Administer SaaS platforms: user management, security, permissions, workflows, integrations.
- Proactively evaluate new SaaS features and run pilots/adoption programs.
- Measure and report on adoption and usage trends across collaboration platforms.
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents, documenting best practices.
- Deliver documentation, training, and communication to drive user enablement.
- 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
- Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills for usage data, adoption metrics, and feature impact.
- Excellent troubleshooting, problem-solving, and cross-functional communication skills.
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
- Certifications in Google Workspace or Slack administration.
- Experience with SaaS adoption programs and driving user engagement.
- Familiarity with AI/ML-powered SaaS features.
- Background in SaaS spend optimization and vendor management.
Top Skills
Aws Lambda
Bash
Dropbox
Google Workspace
Powershell
Python
Slack
Zoom
Similar Jobs at Dropbox
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Product Engineer, you'll drive user conversion for Dropbox by developing and optimizing monetization interfaces and collaborating with cross-functional teams.
Top Skills:
CSSGitHTMLJavaScriptReactTypescript
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
The Fleet Engineer will manage the endpoint fleet across Windows, macOS, and ChromeOS, ensuring security and compliance while optimizing device experiences for employees.
Top Skills:
BashGoogle AdminIntuneJAMFPowershellPython
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Staff Product Designer at Dash, you'll lead design efforts for AI products, focusing on user needs, design systems, and cross-functional collaboration to create impactful designs.
Top Skills:
AIDesign SystemsPrototyping Tools
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
