Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Rules Implementation Associate will be responsible for the delivery and execution of business solutions within the Technology Enabled Services organization. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. To succeed, you are a strong analytical problem solver and an excellent communicator.
The Associate is a critical thinker who creates business cases, influences stakeholders, and demonstrates command of technical application of athenaNet. They leverage industry knowledge to devise elegant solutions that address individual client needs while balancing institutional best practices. The responsibility of the Associate for each implementation is successful and timely execution of all tasks within an implementation including, but not limited to, conducting client assessments, consulting with client on critical billing-related data to support appropriate billing set-up with payors, evaluation of client tables within athenaNet, designing effective solutions for client requirements, and technical testing to ensure efficacy.
The Team:
Our Rules team translates medical billing requirements into optimal design solutions and ensures our clients’ cash flow by enabling the creation of accurate insurance claims in collaboration with the Customer Success team and clients, to maximize client satisfaction and service delivery. Our team partners with Rules Developers to translate our clients' needs into coded Local and Global rule suites to enhance practice workflows and automate claim formatting.
Job Responsibilities:
Lead implementation projects over a planning cycle, demonstrating broad subject matter expertise
Maintain project plans, balancing and setting clear stakeholder expectations while identifying areas of risk
Contribute to effective implementation execution across the company - including Customer Success, Configuration Services, Sales, and operations
Identify metrics and criteria to create transparency and visibility into implementation success and/or improvement areas
Present project purpose, updates, and outcomes to Claim Readiness and stakeholder leadership, demonstrating command over all components of the project
Conduct business/operational assessments with clients to determine root causes of a problem/solution
Shares role specific content knowledge
Actively participates with team and engages peers in learning and understanding
Typical Qualifications:
Bachelor’s Degree (or commensurate level of professional experience)
2-3 years of work experience, including projects with significant cross-functional interdependencies
Experience communicating and presenting to stakeholders
Proficiency in Microsoft Office Suite
Customer satisfaction oriented
Ability to complete projects with tight deadlines and time constraints
Project Management experience preferred
Knowledge of Lean Six Sigma and Agile development methodologies preferred
Salesforce experience preferred
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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