ROI Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented and service-minded Release of Information Specialist to join our team. In this role, you will be responsible for the timely retrieval of Protected Health Information, accurate data entry, and providing professional support to our requestors.

You will join a dedicated team of specialists focused on maintaining the integrity of sensitive patient data and providing exceptional service to healthcare providers and their clients.

What You’ll Do

In this role, you will:

• Execute Information Retrieval & Data Entry: Locate Protected Health Information within various computer systems and perform high-volume data entry to fulfill requests with precision and speed.

• Provide Professional Customer Service: Collaborate with requestors, facility stakeholders, and internal teams to provide status updates and resolve inquiries regarding information release.

• Ensure Regulatory Compliance: Verify the quality of all reproduced work to ensure it meets federal and state statutes, as well as Iron Mountain’s internal security policies and procedures.

What You’ll Bring

The ideal candidate will have:

• Service & Communication Experience: Proven experience in a customer service environment with the ability to handle inquiries professionally and clearly.

• Technical Proficiency: Strong knowledge of data entry practices and the ability to navigate multiple facility and Iron Mountain computer platforms simultaneously.

• Proven Ability in Quality Control: A meticulous approach to problem-solving and an ability to meet daily metrics while maintaining a high degree of accuracy.

• Industry Foundation: A background in Health Information Management is a plus, we are willing to train candidates who demonstrate a strong work ethic.

--What We Offer (Benefits)

• Competitive Compensation and Benefits aligned with your experience.

• Full Health and Dental Benefits starting on the first day of employment.

• Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.

• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.

• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

• Company-paid essentials like uniforms, safety footwear, masks, and gloves.

Call to Action

If you want to elevate the power of your work in a career beyond a job, Iron Mountain wants to hear from you! Bring us your driving talent, skills, and enthusiasm for providing excellent customer service. Apply now!

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