Rider Safety Program Manager

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We’re seeking a Rider Safety Program Manager who is passionate about building safer systems, thrives in dynamic environments, and is driven by data. In this role, you’ll develop and implement rider safety programs, using insights from safety incidents to inform and implement strategies that protect our riders and communities. You'll be a core member of the Rider Safety team, working cross-functionally to reduce risk and continuously improve safety outcomes at a global scale.

This is a remote position within the United States.

What You'll Do

• Develop and implement rider safety programs, leveraging incident data to identify trends, gaps, and opportunities for improvement.

• Collaborate with teams across the organization—Operations, Legal, Product, and Customer Experience—to translate insights into improvement actions.

• Build and improve processes that support scalable and sustainable safety improvements.

• Track safety performance metrics and support regular reporting efforts for internal stakeholders.

• Use a data-driven approach to evaluate the effectiveness of rider safety interventions and continuously refine them.

• Strengthen feedback loops to ensure learnings from incidents are embedded into operational practices.

About You

• 5+ years of experience in operations, trust & safety, customer experience, business analysis, or a similar role.

• Proven ability to lead cross-functional initiatives and execute programs with measurable impact.

• Strong communication skills, you can clearly articulate risks, actions, and outcomes to a variety of stakeholders.

• Analytical mindset with a passion for turning data into actionable insights.

• Experienced in improving processes and designing solutions that enhance customer or community safety.

• Proficient with spreadsheets and data analysis tools; comfortable identifying patterns and presenting findings.

• Self-starter with strong time management skills and the ability to manage multiple priorities.

• Bachelor's degree in a related field required.

• Proficiency in English.

• Travel up to 10%
  

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [email protected] for assistance. 

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.