The Revenue Operations Specialist will manage customer invoicing, support order processing, coordinate with teams, and resolve billing inquiries efficiently.
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
Lyra Health is looking for a Revenue Operations Specialist to assist in day-to-day tasks, as well as process improvements, for the Revenue Operations team. This unique role on the team will require the candidate to manage all customer invoicing preparation and distribution. Additionally, the Revenue Operations Specialist will share responsibility with the team for responding to queries from customers and providing general support with billing questions, coordinating with Customer Success, and helping with any technical issues. We are seeking someone who is thorough, tenacious and obsessed with the details.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.
Responsibilities
- Support order processing lifecycle, ensuring accurate end-to-end order management
- Coordinate communication with Sales, Customer Success and Product regarding order requests, and partner with cross-functional teams to ensure optimal efficiency and consistency
- Review customer configurations and accurately enter orders into the billing system according to customer agreements
- Reconcile invoice items and order processing to ensure all charges are captured correctly
- Maintain detailed customer account information related to invoice distribution
- Prepare and review final invoice documents for accuracy across various customers and billing frequencies
- Generate ad hoc invoices for non-standard items as needed
- Consolidate invoices for each billing cycle and distribute them to customers
- Collaborate with Customer Success on customer billing configurations and updates to account settings
- Review customer billing and invoicing inquiries, coordinating with stakeholders to resolve issues efficiently
Qualifications
- Bachelor’s degree or equivalent
- 2+ years experience in a high volume invoice processing role
- Prior experience with medical billing a plus
- Experience with Netsuite, Salesforce, G-Suite, and/or JIRA a plus
- Excellent attention to detail
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
- Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
- Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to flourish in a fast-paced, rapidly changing environment
- Prior experience working in a technology environment a plus
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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