Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We're looking for a Revenue Operations Manager who will be a critical part of how we keep our revenue engine running as we pivot toward delivering enterprise AI. You’re comfortable with ambiguity, while bringing structure and you'll do what it takes to get you closer to clarity and outcomes. You're an analytical operator that thrives in building, fixing, and improving the systems and spreadsheets that help a Sales and Customer Experience team perform at its best. In other words, your work will ensure our revenue reporting, forecasting, and planning are accurate, automated, and actionable.
About You
- 4+ years of experience in Revenue Operations, Sales Operations, or Business Operations at a SaaS company.
- Highly proficient in Excel/Google Sheets - comfortable with complex formulas, pivot tables, and linking data between sources to keep data fresh.
- Understand the standard processes and metrics of a SaaS business (pipeline, ARR, expansion, renewals/churn, services revenue).
- Have super-user experience with Salesforce reports, dashboards, and data hygiene.
- Can build and maintain recurring processes, e.g. commissions, forecasting, and pipeline tracking.
- Have strong attention to detail, you build stakeholders’ trust in your numbers.
- Can balance “business as usual” execution with process upgrades and automation projects.
- Can representing Revenue Operations in cross-functional meetings with Finance, Sales, and Customer Experience.
- Own the monthly and quarterly commission process, ensuring accuracy and timeliness across all revenue teams.
- Maintain and improve pipeline analytics, ensuring automated data flows remain reliable and reflective of how we segment the business.
- Oversee renewal forecasting, evolving the current process into a fully automated, insight-driven system.
- Represent Revenue Operations in annual planning with Finance, building bottom-up forecasts and capacity models.
- Develop a new Professional Services forecasting and tracking process in partnership with the Services team.
- Partner with the rest of the Revenue Operations and Analytics team to ensure GTM data alignment and reporting consistency.
- Identify opportunities to apply AI tools to automate manual workflows and improve forecasting accuracy.
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At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
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