Revenue Operations Manager

Aidoc is recruiting a Revenue Operations Manager in the United States. Join our team!

Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through ‘always on’ clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience.

Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, its clinical-grade foundation model.

The Revenue Operations Manager will partner closely with post-sale teams to design, implement, and optimize the systems, processes, and insights that enable scalable customer success, retention, and revenue growth. This role will focus on target setting, performance measurement, customer health methodology, cross-functional process alignment across the entire customer lifecycle, and data-driven decision-making to drive streamlined customer onboarding, retention, and expansion.

The ideal candidate is a hands-on operator with strong experience in customer success and revenue operations, comfortable bridging strategy and execution, and skilled at driving measurable business impact through operational excellence.

• Operational Cadence: Design, launch, and iterate operational processes, dashboards, and KPI frameworks, in partnership with post-sale teams, to monitor customer health, retention, and expansion.
• Process Mapping & Alignment: Map pre-sales through post-sales workflows  - including delivery and CS - documenting requirements, identifying gaps, and establishing a clear RACI framework.
• Site Review Process Optimization: Support and streamline the customer site review process, including tracking, reporting, and continuous improvement initiatives.
• Customer Health Methodology: Review and redesign the account health scoring model and corresponding processes and tools to ensure accurate triage, targeted interventions, and measurable improvement tracking.
• Expansion Strategy Enablement: Coordinate with Sales to conduct whitespace analyses for existing accounts, driving prioritization and forecasting for expansion opportunities.
• Cross-Functional Collaboration: Act as the operational bridge between CS, Delivery, Sales, and other departments to ensure data alignment, seamless process handoffs, and shared strategic goals.

• Bachelor’s degree or equivalent practical experience.
• 5+ years in Customer or Revenue Operations, or related strategy/ops roles, preferably in a SaaS environment.
• Proven track record of designing and implementing operational processes that drive measurable improvements in customer retention and expansion.
• Experience with cross-functional project management and business process mapping.
• Strong analytical and problem-solving skills; comfortable interpreting and presenting data to executive audiences.
• Advanced proficiency in CRM systems (Salesforce preferred), customer success platforms (Gainsight preferred), and analytics/reporting tools (e.g., Tableau).
• Excellent verbal and written communication skills, with the ability to simplify complex concepts for diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• 20 days of paid vacation, plus sick days and holidays
• A 401(k) plan, life insurance, plus long and short term disability
• The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.