Program Manager, Sales Enablement, Retention & Expansion

 You’ll join Mural’s dynamic Revenue Strategy team, a collaborative group dedicated to equipping our sales force with the tools, knowledge, and processes they need to succeed. We’re passionate about fostering a culture of learning, experimentation, and teamwork—driving real impact for customers and the business as a whole.

Your mission is to empower our current sales team to excel in retaining and expanding business within our existing accounts. You will design and deliver programs, assets, and strategies that make our sales representatives trusted advisors, driving renewal, upsell, and cross-sell motions. You will collaborate closely with Sales, Customer Success, Product, and Operations to ensure the seamless adoption of enablement initiatives and maximize revenue outcomes for Mural.

•  Build and scale enablement programs focused on retention and expansion, leveraging best-in-class practices and real-time customer insights.

• Design, develop, and deliver sales enablement solutions that align with strategic initiatives and overall company goals.

• Conduct skills gap analyses to identify areas for improving team competency and effectiveness, with an emphasis on expanding into new lines of business and targeting specific ideal customer profiles; develop and implement solutions to address identified gaps.

• Develop and monitor sales enablement metrics that measure the effectiveness of sales training, tools, and processes with clear iteration and improvement.

• Coordinate, initiate and run end-to-end programmatic sessions for new sales joiners.

• Monitor sales objectives and results as they relate to live sessions, asynchronous learning modules and workshop attendance.

• Coach sales teams on effective execution of selling skills, product knowledge, and processes, with an emphasis on prospecting, negotiation, and complex sales cycles.

• Align closely with Revenue Operations, Product, and Marketing to ensure renewal and upsell strategies are fully operationalized and measured.

•  3+ years of sales enablement experience, preferably in a high-growth SaaS environment.

• Strong knowledge of sales retention, upsell/cross-sell, and customer lifecycle management.

• Proven track record in collaborating with cross-functional teams (Sales, Product, Marketing, Revenue Operations, Customer Success).

• Comfort using AI tools to enhance program design, workflow efficiency, and decision-making.

• Experience designing and launching programs that improve sales team productivity and renewal outcomes.

• Excellent communication, coaching, and facilitation skills.

• Innovative, outcome-driven mindset with a focus on measurable results and continuous learning.

The base salary + variable pay for this role ranges from $104,000 - $130,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.