Resource Manager

Job Description SummaryThe Resource Manager is responsible for all resources and logistics required to perform services and maintenance activities on Wind customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. This includes all types of maintenance service (preventive and remedial), including managing maintenance facilities and field services engineering. The Resource Manager impacts departmental operations and is responsible for planning and execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
This role is open to be remote anywhere in the continental USA, and travel is required.

Job Description

Roles and Responsibilities

• Responsible for field resource deployment planning and execution to meet customer and business metrics

• Interface with the customer service managers on issues escalation

• Develop long range forecast for region resource needs

• Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training

• Develop in-depth knowledge of a technical discipline.

• Use prior experience and acquired technical expertise to execute policy/strategy.

• Maintain in-depth understanding of key business drivers; use this understanding to accomplish own work.

• Understand how work of own team integrates with other teams and contributes to the area.

• Use some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.

• Use prior experience and on-the-job training to solve straightforward tasks.

• Utilize technical skills and analytic thinking required to solve problems.

• May use multiple internal sources outside of own team to arrive at decisions.

• Provides leadership and guidance to new team members.

Required Qualifications

• Bachelor's degree from an accredited university or college (OR Associates Degree with at least 4 years of experience in Field Services or Resource Management, OR a high school diploma / GED with at least 6 years of experience in Field Services or Resource Management).

• Ability and willingness to travel 25% across NAM.

Desired Characteristics

• Strong oral and written communication skills.

• Strong interpersonal and leadership skills.

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

Additional Information

#LI-Remote - This is a remote position