Resource Manager | Remote, USA

Optiv is hiring a Resource Manager to join our RMO (Resource Management Office) organization. Resource Managers are critical to Optiv's success. Resource Managers are consultative and service-oriented while directly supporting the staffing needs for a professional services organization. We maintain Optiv’s ability to deliver high class security services and solutions while enhancing our people’s experiences. Join us!

How you'll make an impact:

• Optiv’s Resource Managers are responsible for the planning and allocation of Services professionals including more complex, multi domain, and multi-vendor resourcing.

• This role requires an infinite amount of collaboration within the Resource Management Office (RMO) organization and across various departments, such as the Project Management Office (PMO), Practice Domains, Practice Areas, Delivery teams, Operations teams and more.

• Possess a deep understanding of Resource Management Best Practices, Project Requirements, Employee Skillsets to Support and Deliver Optiv Solutions, Cost / Gross Profit (Rate cards, Margins, etc.)

• The Resource Managers require both a tactical and strategic mindset to identify opportunities, gaps and areas for improvement.

• Recognize and quantify Optiv’s cyber security staffing needs and co-ordinate the placement of in-house professionals and third-party contractors across multiple Security Services.

• Play a core role in the growth and management of the Resource Management capability, development of its function to improve client and employee experience.

• Facilitate the fulfillment of staffing requests and prioritizing resource requests, working with leadership and other team members to ensure the right staff assignments are made in right timeframes.

• Maximize utilization.

• Increase visibility of availability.

• Assess skills/certifications against pipeline, business needs and market trends.

• Support the tactical functions associated with the collection of and maintenance of resource and project data used to support resource management.

• Ensure FTE and/or third-party staffing needs are filled in a timely manner working with Acquisition, Delivery Practices, and third-party agencies.

• Develop career progression plans with stakeholders

• Coordinate candidate sourcing, and interviewing

• Onboarding of subcontractors

• Provide Tier 1 (basic) escalation support.

• Able to provide supervisory backup support.

• Provide process KPI data and metrics.

• Mentor & train team members.

• Solicit vendor performance feedback.

• This person must understand the following activities and why they are being performed. This person will be able to successfully complete these activities with minimal assistance:

• Scheduling

• Advise Practice Leaders and other designated business leaders on the identification and assignment of services team members and subcontractors.

• Review schedule data proactively to maintain high degree of timelines, accuracy, and completeness; collaborate with Practice leadership and PMO to address any data gaps.

• Identify, assign and manage the schedules of people to projects based on their skills, previous experience, availability, keeping in line with the projects budget.

• Create and maintain (adding, updating, including adjustments) all resource bookings; this includes future bookings, holiday weeks, pipeline bookings, etc.

• Ensure billable work is evenly distributed across resources.

• People & Professional Development

• Assist and identify opportunities for training and development, by matching skill gaps with project work in conjunction with bench time.

• Facilitate technical screenings between the practice, clients, Subject Matter Experts and candidates.

• Third-party Activity

• Manage the relationship with our third-party vendors, negotiate rates, confirm availability.

• Work with vendor to identify potential subcontractors.

• Help negotiate rates with clients and cost with vendors to protect margin thresholds.

• Onboard subcontractors.

• Provide scoping details to the SOW development team for sub-sow (statement of work) generation.

• Assist with the creation and review of completed sub-sows, aligning 3rd party Sub-sows to primary client SOWS.

• Problem Solving & Escalations

• Escalate potential staffing conflicts, sensitive, or high-risk situations to the Practice leadership team and/or their manager, as appropriate.

• Handle escalations regarding subcontractor performance by working with vendors, PMO and the practice.

• Communication & Collaboration

• Support the Practice and PMO by providing quality resources and to help ensure project timelines and budgets are met.

• Conduct Resource Staffing & Interlock status meetings. Prepare and distribute materials; and capture all follow up actions and notes.

• Notify project managers when resources are ready to begin.

• Manage stakeholder expectations.

• Consistently delivering an exceptional customer experience, even in times of high volume, ambiguity, or adversity.

• Communicate with sales to understand staff augmentation needs/expectations.

• Actively contribute and collaborate with the RMO team to enhance the RMO organization.

• Collaborate with the practice and PMO, maintain partnerships and keep them updated on the status of deals and work with them through any issues.

• Advise delivery personnel on relevant business factors that should be considered as they seek future assignments.

• Data Analysis

• Provide insights on skills gaps, new hire traction, and priority staffing.

• Analyzing broad sets of deployment data to identify meaningful trends, root causes, or opportunities for operational improvement.

• Provide visibility on availability and capacity to the Practice to support upcoming initiatives.

• Utilize data to provide insights and recommendations on areas of improvement and enhancements.

• Provide Practice leadership with observed trends, opportunities for improvement, and areas of concern related to their designated business area.

• Capacity Planning

• Maintain detailed knowledge of skillsets and competencies aligned to designated business area.

• Provide visibility on availability and capacity to the Practice to support upcoming initiatives.

• Processes & Reporting

• Execution of resource management processes and the overall delivery of RM services to the business - primarily in engagement alignment, operational support and key business activities as identified by Optiv and the RMO.

• Maintain high-level proficiency in all resource management tools and processes.

• Prioritizing work, leveraging team members, and managing stakeholder expectations effectively.

• Perform standard RMO reporting, for example: rosters, schedules, availability, priority staffing, and scheduled utilization.

• Understand the financial aspects of Optiv, a professional services organization. Including how Optiv calculates utilization targets and how they impact our business.

• Perform other duties as assigned.

What we're looking for:

• Bachelor's degree (Preferred).

• Resource Management Certified Professional (Preferred).

• Solid oral and written communication skills.

• Strong organizational skills, the ability to multi-task, and attention to detail.

• Must be self-motivated and able to work both independently and within a team environment.

• Must be able to maintain a high level of confidentiality.

• Willingness to travel up to 25% of the time for meetings, career fairs or recruiting events.

• Experience in a professional services organization.

• Experience in recruiting or working with vendors/staffing agency/sub-contractors.

• Resource management (2-4 years) or knowledge/training or experience with Human Resources laws and regulations, or similar experience.

• Minimum 3 years of broad Information Security experience.

• Experience tracking candidates in electronic applicant tracking systems.

• Experience in mentoring/coaching and leading team members.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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