If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
The Renewals Specialist is responsible for managing the end-to-end renewal process for existing customers, ensuring timely contract renewals, and driving customer retention. This role focuses on delivering a seamless renewal experience, identifying upsell opportunities, and mitigating churn risk. The Renewals Specialist will work closely with Customer Success, Sales, and Finance teams to maintain predictable revenue streams and strengthen customer relationships.
What a day in the life looks like:
Renewal Management
Own the renewal process for assigned accounts, ensuring contracts are renewed on time.
Prepare and deliver renewal quotes, negotiate terms, and process agreements accurately.
Customer Engagement
Proactively communicate with customers ahead of renewal dates to confirm satisfaction and address concerns.
Collaborate with Customer Success and Sales to identify risk factors and implement retention strategies.
Revenue Growth
Identify and promote upsell and cross-sell opportunities during renewal conversations.
Work with Sales to transition expansion opportunities seamlessly.
Forecasting & Reporting
Maintain accurate renewal forecasts and update CRM systems regularly.
Forecast and manage churned accounts.
Track and report on renewal performance metrics to management.
Process Improvement
Suggest and implement improvements to streamline renewal workflows and enhance customer experience.
What you bring to the team:
2–4 years of experience in renewals, account management, or customer success (SaaS experience preferred).
Strong negotiation and communication skills.
Ability to manage multiple accounts and deadlines effectively.
Familiarity with CRM tools (e.g., Salesforce) and renewal management systems.
Detail-oriented with strong organizational skills.
Key Competencies
Customer-focused mindset.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively in a fast-paced environment.
Measurable Goals & Success Metrics:
Renewal Rate: Maintain a renewal rate of ≥ 90% for assigned accounts.
Churn Reduction: Contribute to reducing churn.
Forecast Accuracy: Keep renewal forecast accuracy within ±5% variance.
Timeliness: Ensure 100% of renewals are completed before contract expiration.
Upsell Contribution: Generate additional revenue through upsell opportunities.
Base salary: $60,000.00 USD + Commission
This range is indicative of the role. Final compensation is determined based on business and market conditions, and internal pay parity.
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Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected]
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
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