Renewals Specialist - LATAM & North America

What you will do daily:

• Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90- 120 day window leading up to their contract expiration.
• Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies.
• Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts.
• Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk.
• Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team.
• Maintain a high success rate both on time to close and close won ratio for subscription renewals
• Maintain and improve forecasting accuracy for renewals, providing regular reports to management.
• Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
• Actively participate in process improvements, identifying efficiencies and implementing best practices.
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data.

The experience you will need:

• Proven experience in a similar role, within the software industry.
• Fluent in both written and spoken English and Spanish, ideally Portuguese.
• Proactive with a customer-focused mindset.
• Ensures accuracy and thoroughness in all tasks.
• Strong relationship-building and communication skills.
• Dedication to producing precise, reliable, and professional outcomes.
• Adept at managing and excelling in fast-paced, international environments.
• Knowledge of Salesforce or a similar CRM.

Benefits of Working with Sonar:

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.  
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events.