The Outbound Sales Support Representative makes outbound calls to customers for product inquiries, qualifies leads, sets appointments, and supports the sales team.
- Job Description:
The Outbound Sales Support Representative will manage outbound calls to current or prospective customers, assisting with product inquiries, setting up appointments, and supporting the sales team in closing deals. - Responsibilities:
- Make outbound calls to potential or existing customers to introduce products or services.
- Qualify leads and set appointments for sales representatives.
- Follow up with previous customers to gather feedback and offer additional products or services.
- Provide product information and answer customer questions during sales calls.
- Record all interactions and outcomes in CRM software.
- Work closely with the sales team to ensure customer needs are met and sales opportunities are pursued.
- Meet or exceed monthly sales or lead-generation targets.
- Ensure that all outbound calls are professional, focused, and result-oriented.
Top Skills
Crm Software
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
