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The Role:
This role is remote within the United States.
As a Remote Help Desk Associate at Turquoise Health, you will provide technical support and troubleshooting assistance to internal teams and clients, ensuring smooth operation of systems and tools.
Responsibilities:
- Respond to support tickets and resolve technical issues
- Assist users with software, hardware, and system problems
- Document solutions and maintain help desk knowledge base
- Escalate complex issues to appropriate teams
- Collaborate with IT and engineering teams to improve support processes
What You Bring to the Role:
- 1–3 years of experience in IT support, help desk, or technical support roles
- Strong problem-solving and communication skills
- Proficiency with Google Workspace, Zoom, and common software troubleshooting
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$55,000 – $70,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
