Remote Customer Support - Book Publisher - Phones/Tickets/Emails

ModSquad has partnered with a book publisher that creates customized readers for students to produce customized reading level books for each student. Their mission is to make learning to read fun and engaging.

We are looking for experts with experience providing customer support via phones, live chats, email and tickets. Mods will support the product with answers about orders, customizations, etc. and answer questions from parents, teachers and other school officials who are new to the books and methodology of the product. 

Production Hours (Pacific Time):

Mon-Fri

7am-9am PST

Commitments:

Self-schedule 10 hours per week (minimum)

90 days (as needed)

What We’re Looking For:

• Prior teaching/educational experience is required

• Customer service experience via phones, live chats, email, and tickets

• Willingness to take phone calls on every shift

• A pleasant and professional phone presence

• Excellent grammar, spelling, and writing skills.

• Ability to follow documentation

• Experience with Zendesk and HubSpot is preferred

Workspace Requirements:

• A dedicated laptop or desktop with Windows 11 or newer

• Minimum of 8 GB RAM

• Reliable internet connection

• High-quality headset with noise-canceling microphone

• Quiet, distraction-free workspace for taking calls

• Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone

About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.