The Relationship Manager builds strong client relationships, drives revenue growth, and manages client accounts. They maintain client satisfaction and implement innovative solutions to challenges.
About StarCompliance
StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user-friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360-degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency.
Role
The Relationship Manager proactively cultivates strong relationships with clients and acts as their chief advocate within StarCompliance. They are responsible for managing the client operating environment required to grow the existing StarCompliance business by selling new products and services or increasing the usage of our product within the firm. Relationship Managers report directly to the Head of Relationship Management N.A. The position requires strong, effective communication skills, attention to detail, and a motivation to drive revenue. Communicating accurate, concise, and clear information in both verbal and written formats is essential. Strong new business acumen is imperative.
Responsibilities
- You must have Sales experience in a SaaS business.
- Establish and maintain strong relationships with existing clients and long-term profitability of StarCompliance accounts
- Using the CRM and support ticketing systems, maintain a detailed history of activities and satisfaction level for each relationship
- Cultivate strategic business relationships with both end users and top-level executives within each company
- Identify and coordinate innovative solutions to address clients' strategic challenges while growing existing account revenue
Skills, Knowledge & Experience
- College Degree
- Highly structured, organized, and attentive to detail
- Ability to interact professionally at all levels, both internally and externally
- Excellent verbal, presentation, and written communication skills
- Ability to identify new business opportunities and adeptly manage the sales process
- Highly structured, organized, and attentive to detail
- Ability to see open issues to resolution
- Minimum of two years of experience in relationship management and/or sales
- Experience in a Sales, quota-carrying role with proven negotiation skills
- Enterprise Account Management experience
- Familiarity with software web applications and product workflows
- Proficient in Microsoft Office programs
- Experienced in Salesforce CRM application
- Ability to manage multiple deliverable deadlines in parallel
Preferred Skills, Knowledge & Experience
- SaaS/Tech industry experience
- Financial services experience
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
Top Skills
MS Office
Saas Applications
Salesforce CRM
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