Relationship Manager, Strategic Partnerships

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Job Title

What does a successful Relationship Manager, Strategic Partnerships do at Fiserv?

The Relationship Management in the Strategic Partnerships Group is responsible for the overall business partnership with the client from a strategic and consultative perspective.  Serving as the primary contact for the client’s executive and/ or senior level leaders. You will develop and implement the growth strategy for the strategic client partnership and leverage Fiserv solutions to maximize the client’s growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.  You will report to the Senior Vice President, Head of Strategic Partnerships and Servicing.

What you will do:

• Develop and implement strategic account plans that drive incremental Fiserv revenue through creation of profitable deal constructs and innovative partnerships.
• Identify and build a pipeline of revenue generating opportunities that increase profitability and contribution margin of partnership.
• Lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv.
• Cultivate and improve relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue.
• Establish and use strong internal relationships and networks across Fiserv to effectively influence and complete revenue growth plans.
• Develops & communicates any workforce demands needed to run the existing business and meet projected growth targets.
• Manages client communications and expectations around issues and provides final resolution for issues not resolved by delivery or support
• Articulates and leverages Fiserv delivery models in support of client’s business agenda

What you will need to have:

• 10+ years of experience in strategic partnership management.
• Experience managing and growing relationships and revenue with large/complex organizations with a consistent track record to negotiate, close deals.
• BA in Finance, Business Administration or related discipline; MBA preferred.

What would be great to have:

• 8+ years of experience in the financial industry or technology sector.
• Advanced consultative selling skills and ability to close high-stakes deals.
• Expertise in analyzing metrics and data-driven decision-making.
• Experience leading discussions with senior-level partners to generate results
• Consistent track record of developing strong client / customer relationships and leading discussions with senior level partners to influence decision-making and generate results
• Knowledge of business and operations in the financial industry preferred

Important information about this role:

Travel required: approximately 50% domestic travel to client HQ.

Salary Range

These pay ranges apply to employees in Illinois, California and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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