Relationship Manager-Corporate Marketing Websites-Vice President

Job Description
Drive the future of our digital presence as a Relationship Manager on the Corporate Web Management Team! In this pivotal role, you'll connect business goals with innovative web solutions, leading cross-functional teams to deliver impactful projects that shape how our brand engages clients online. Join us and make a lasting impact on our web strategy and customer experience.
As a Relationship Manager on the Corporate Web Management Team, you will serve as a critical liaison between cross-functional marketing stakeholders and technical teams, ensuring the successful delivery of web channel properties that align with business objectives. You will be responsible for gathering requirements, translating business goals into actionable technical solutions, and managing the end-to-end delivery of large-scale web projects. You will work closely with business analysts, development teams, content authors, designers, vendors, strategists, and testing teams to drive project success and continuous improvement.
Job responsibilities

• Build and maintain strong relationships with marketing teams across all lines of business to understand their objectives for web channel properties.
• Facilitate regular meetings and workshops with stakeholders to capture business goals, pain points, and desired outcomes.
• Translate business objectives into clear, actionable technical requirements in collaboration with business analysts and development teams.
• Lead the planning, execution, and delivery of large-scale web projects, ensuring alignment with business priorities and timelines.
• Develop detailed project plans, manage resources, track progress, and proactively address risks and issues.
• Work with business analysts and technical teams to evaluate and prioritize solutions for inclusion in content authoring, design, or functionality development queues.
• Ensure requirements are accurately documented and communicated to relevant teams for implementation.
• Monitor the progress of queued items and provide regular updates to stakeholders.
• Serve as the primary point of contact for project status, updates, and issue resolution.
• Prepare and deliver clear, concise reports and presentations for stakeholders and senior management.
• Foster a culture of transparency, collaboration, and continuous improvement within the team and across functions.

Required qualifications, capabilities and skills

• Bachelor's degree in Marketing, Business Administration, Information Technology, or related field.
• 5+ years of experience in relationship management, project management, or web-based project delivery within a corporate environment.
• Strong understanding of web technologies, content management systems (CMS), and digital marketing principles.
• Proven track record in managing large-scale web projects, including planning, execution, and delivery.
• Exceptional ability to build relationships, influence, and collaborate with diverse stakeholders.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences.
• Superior organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Experience working with external vendors and managing contractual relationships.
• Ability to work effectively in cross-functional teams and foster a collaborative environment.

Preferred qualifications, capabilities and skills

• Advanced degree preferred (MBA).

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.