Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. As a Regional Services Leader at Elastic, you will lead the Americas West Enterprise team of Services Leaders and Individual contributors within a Theater responsible for that specific Services business overall. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search, observability and security problems, and our services team assists our customers in the use of our products towards these efforts.
This is a customer-facing role, responsible for generating new business in the West Americas Enterprise region, meeting financial targets with accountability/reporting for overall Team management, Sales alignment, Services Delivery, Forecasting, and building positive relationships both within Elastic, with our customers and partners. You will have the opportunity to work with a tremendous, cross-functional team of services professionals, engineers, and salespeople while wearing many hats throughout your time at Elastic.
What You Will Be Doing- Complete Elastic onboarding and become an expert in Elastic Services methodologies and practices
- Responsible for delivery of professional services and development of new customer projects in the Americas Enterprise region
- Overseeing professional services management duties including hiring, team leadership, project scoping, P&L margin, and reporting
- Partner and liaise closely with the Elastic sales, customer success, channels & alliances, support, finance, legal, and engineering teams while assessing risks, questions, or concerns
- Accountability for hitting Services bookings and revenue targets within the Amer Enterprise regional business
- Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building
- Excelling at consulting workflow including financial planning, business, and legal negotiations, project oversight, and significant multi-tasking in a fast-paced environment with high-quality expectations
- Leading a highly distributed Services team and partners, working with customers to deliver business outcomes
- Innovating, presenting, mentoring, and documenting on consulting methodology and process
- Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
- Utilizing strong organizational and analytical skills for managing a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management
- Minimum of 10 years of leadership experience in relevant professional services, pre-sales, or software development functions
- Hands-on experience managing a dynamic group of Services Leaders and individual contributors
- Proven experience supporting different levels of customers from high velocity to Enterprise
- Experience executing on Services deliverables pertaining to revenue, quotas, and customer retention metrics
- Ability to excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
- Ability to focus on people management initiatives related to career pathing/promotions, hiring/recruitment, change management
- Ability to communicate effectively in the technology domain of search, analytics, or related technologies
- Experience in the Professional Services industry is preferred
- Highly collaborative and excels in a complex, matrixed environment
- Bachelor’s degree in information technology or computer science or equivalent experience
- MBA is a plus
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
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