Support TotalCare sales through proactive outreach, bid management, CRM tracking, proposal preparation, customer intelligence gathering, cross-functional collaboration, and reporting to grow service contracts and renewals.
JOB SUMMARY:
LION is an international company that operates in three markets: the emergency services, military and civilian agency uniforms, and personal equipment markets. LION serves a global customer base of fire departments, military installations, institutions, corporate organizations, and training companies from multiple offices around the world. Our mission is to develop the best fire protective and fire training products possible to enhance the safety of the global workforce. LION TotalCare focuses on the cleaning, inspection, and repair of PPE garments.
The Regional Sales & Bid Coordinator will play a key role in the TotalCare sales team. This role will support the proactive outreach to our target demographic in search of new business and bid opportunities with the goal of growing the overall TotalCare business.
Learn more about LION TotalCare here: https://www.lionprotects.com/totalcare
ESSENTIAL FUNCTIONS:
- Proactively reach out to prospective customers for new business and bid opportunities
- Gathering and utilizing business intelligence on prospects to support sales calls, product presentations and driving new business
- Relay Voice of the Customer feedback to Product Management/Marketing team about their brand, products, and services.
- Play a key role in building partnerships, alliances, and relationships with end users in your region
- Partner closely with other departments and business units at LION to ensure overall customer success
- Manage bid sites and bid emails
- Manage and track activity in CRM (Salesforce)
- Prepare bids and proposals to be submitted
- Manage contract renewal dates
- Assists in reviewing/advising and preparing appropriate documentation for bid modifications
- Analyze potential risks that bids may pose to the organization
- Report status of current bid processes to management
- Maintains historical information on customer buying habits
- Proactively act on marketing leads
- Assist LTC National Sales with quotes and administrative tasks
- Other duties as assigned
EDUCATION & EXPERIENCE:
- Bachelor’s degree desired, with accumulated years of experience taken into consideration.
- Ability to build close connections with end-users, LION’s distribution channels and TotalCare team.
- Excellent interpersonal skills and customer relations skills.
- Working knowledge of CRM software.
- Technical skills including working knowledge of Microsoft Office, basic email and smartphone.
- Proven skills as a sales support and business development resource.
- Understanding of business acumen and budgeting/ forecasting processes preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Occasional travel to prospective customers – 30% - 40%
- Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events.
- Hearing and vision required to be within normal ranges with or without correction
- May be required at times to perform light lifting and carrying (30 lbs) and up to 8 hours a day on standing/walking/ driving.
- Required to operate traditional office equipment including computers, copiers, telephones.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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