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Evaluates MET operational processes through in-aisle gap analysis, identifies and addresses performance issues, and conducts store walks. Trains, coaches, and develops MEAs, supervisors, MEMs, and DEMs on operational procedures. Plans weekly and monthly routines, follows up on game plans, identifies best practices, and supports performance improvement across one to two regions. The role requires overnight travel more than 50% of the time and has no direct reports.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:The Regional Quality Manager (RQM) evaluates MET operational processes and quickly identifies issues as well as Influence operational performance through in-aisle gap analysis. RQMs develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes. RQMs must have the ability to clearly communicate across all levels of the organization. Each visit to outlier stores will occur over a multi day period in which the RQM will facilitate detailed training designed to increase store performance. The Regional Quality Manager typically covers 1-2 regions and may be required to visit other stores to engage with associates and identify best practices.
Key Responsibilities:
- 60% Influence operational performance through in-aisle gap analysis
- Remain current and well versed on MET SOPs and strategic initiatives
- Evaluate MET operational processes and quickly identify and address issues
- Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
- 20% Planning and organization of weekly / monthly RQM routines
- Follow up of store walks and game plan progress
- 20% Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
Direct Manager/Direct Reports:
- This position reports to the Director or Sr. Manager of MET Operations.
- This positions has no direct reports.
Travel Requirements:
- Typically requires overnight travel more than 50% of the time.
Physical Requirements:
- Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Overnight travel may be required
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Functional/Technical- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
- Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions
- Drive for Results- Steadfastly pushes self and others for results
- Communicates Effectively- Can get messages across that have the desired effect
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
