Regional Customer Support Representative

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

The Customer Support Representative is responsible for ensuring a positive Allison Transmission ownership experience.  This is accomplished by ensuring timely technical resolution with fleet customers, OEM’s, and channel partners. The Customer Support Rep will work with and assist the RCSM to maintain and develop an effective two-tier distribution network within the designated area of responsibility.  The Customer Support Representative will also promote the sales of existing product and OEM releases through a collaborative effort with Regional Sales team members.

Key Responsibilities

• Provide technical support to Allison Channel Partners and regional fleets, focused on supporting vehicle uptime

• Timely escalation and reporting of emerging product issues to regional leadership and Allison global headquarters

• Utilize the Performance Rewards Program (PRP) within the region to drive improved customer satisfaction

• Ensure a consistent customer experience within the region through Channel Partner training and audits

• Work with RCSM to identify and assess distributor and or dealer locations and capabilities ensure channel coverage is aligned with Allison Customer Support and growth initiative plans

• Support timely and accurate issue resolution and plan pro-active customer engagement to support technical meetings and drive transmission sales, as well as aftermarket parts growth

Qualifications

Required:

• Bachelor’s degree in technical or business field preferred. ​Technical Diploma or Equivalent work experience considered.

• Strong technical and mechanical skills necessary for effective troubleshooting and technical document development.

• Ability to collaboratively influence others (internal and external) to achieve organizational goals.

• Able to travel frequently, sometimes on short notice

• Proficiency in English language (written and verbal)

• Proficiency in technical terminology (automotive engineering)

Preferred:

• 3+ years’ professional experience

• Strong technical knowledge, analytical skills, and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred

• Strong organizations skills and disciplined work ethic

• Good people and team-building skills

• Knowledge of failure mode analysis and problem-solving techniques

• Ability to make decisions independently, with appropriate level of guidance

This role is located in Atlanta, GA.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.