RCMI Senior Solution Technical Expert (SSTE), Business Support

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions is seeking a Revenue Cycle Modernization & Innovation (RCMI) Senior Solution Technical Expert, Business Support in the continental United States, remote authorized, to support the Defense Health Agency. The Senior Solution Technical Expert, Business Support assists the Military Health System client with coordination, operational support, and optimization of business processes and administrative functions that enable effective delivery of Revenue Cycle Management capabilities within the MHS GENESIS electronic health record environment.

Roles and Responsibilities include but are not limited to:

• Provide comprehensive business operations support to Revenue Cycle Modernization and Innovation teams, including logistics coordination, documentation management, task tracking, reporting, and stakeholder communication.
• Support development, refinement, and sustainment of internal business processes, governance workflows, and project coordination tools to improve efficiency, accountability, and transparency.
• Maintain formal records of working group actions, decision logs, risk registers, project charters, schedules, and implementation plans in alignment with program governance standards.
• Coordinate stakeholder engagements, including meeting scheduling, agenda development, action item tracking, meeting summaries, and follow up documentation.
• Develop and maintain task trackers, dashboards, and internal databases using Microsoft Excel, SharePoint, Power BI, Tableau, or similar tools to monitor deliverables and performance metrics.
• Assist in tracking milestones, performance indicators, workflow improvement initiatives, and training activities across RCM domains.
• Collaborate with cross functional stakeholders across patient access, medical coding, charge capture, patient accounting, supply chain, referral management, and training to ensure consistent administrative and operational support.
• Coordinate preparation of executive briefings, slide decks, memorandums, reports, and other communication products for internal and external stakeholders, including DHA leadership.
• Support knowledge management activities by maintaining centralized repositories of templates, policies, standard operating procedures, process documentation, and governance artifacts.
• Assist with onboarding of new team members by providing access to documentation, training resources, and orientation materials aligned to program standards.
• Partner with technical, clinical, and operational stakeholders to support documentation updates, policy alignment efforts, and readiness activities across revenue cycle initiatives.
• Provide administrative support for audits, reviews, and data calls by compiling required documentation and ensuring timely responses.
• Support continuous improvement initiatives by assisting with process mapping, documentation updates, and coordination of workflow validation efforts.

Basic Requirements:

• Bachelor’s degree in Business Administration, Healthcare Administration, Management, Public Administration, or related field.
• Ability to obtain and maintain a Federal or DoD Public Trust clearance.
• Due to government contract requirements, United States citizenship is required.
• Two or more years of experience providing business, project, or administrative support in a healthcare, government, or EHR related environment.
• Proficiency in Microsoft Office 365 including Excel, Word, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholder expectations.
• Excellent written and verbal communication skills with experience formatting executive level documents.

Desired Qualifications:

• Experience supporting Revenue Cycle Management programs, EHR implementations, or healthcare modernization initiatives.
• Familiarity with MHS GENESIS or other Oracle Health Cerner platforms and associated administrative or RCM functions.
• Experience maintaining SharePoint sites, collaborative workspaces, or document control libraries.
• Experience creating and managing action logs, decision trackers, risk registers, and meeting documentation.
• Familiarity with project management tools such as MS Project, Smartsheet, or similar platforms.
• Ability to support data entry, light analysis, and reporting using Power BI or Tableau.
• Knowledge of federal administrative processes and familiarity with the Department of Defense or Military Health System.
• Professional certifications such as PMP, CAPM, or other project support credentials preferred.
• Demonstrated ability to work independently and as part of a multidisciplinary team in a dynamic federal environment.