RCM Training & Workflow Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers

The RCM Training and Workflow Associate delivers comprehensive virtual athenaOne Collector/Billing training to Care Centers during implementation and post live. This role involves triaging stakeholder issues and requests, and ensuring athenaOne collector training aligns with best practices. The associate maintains current knowledge of new features in athenaOne’s Collector, Clinicals, and Communicator products to optimize workflows for Privia Medical Group Care Centers. The RCM Training and Workflow Associate actively seeks feedback to continually elevate Privia’s RCM and training program to a best-in-class standard.

Job responsibilities:

• Lead pre-live and post-live athenaOne Collector/billing training to providers, administrative and billing staff in all markets
• Ensures that training is scheduled and delivered on-time
• Innovate and create new learning experiences for Care Centers for Privia University (LMS).
• Provide onsite Go-Live support for New Market and/or high-profile Care Centers
• Offer supplemental training opportunities applicable to all markets.
• Works collaboratively with cross functional teams to accomplish goals
• Share and effectively communicate new athenaOne features regularly
• Provides excellent customer service through creative problem solving and follow through
• Other duties as assigned

• Experience with Revenue Cycle Management and Physician office billing required 
• 2+ years experience with client facing training preferred
• 2+ years experience with practice management systems, one or multiple areas of expertise preferred
• Experience with athenaOne’s Clinicals and Collector software preferred
• Bachelor’s degree preferred
• Demonstrated experience in development and editing instructional material
• Knowledgeable about extended medical terminology
• Must demonstrate excellent communication, organizational, and time management skills
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
• Ability to work in a very fast-paced and changing work environment
• Must comply with HIPAA rules and regulations
• Collaborative, customer-focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Attention to detail.
• Excellent communication and client facing skills.
• Excellent organizational skills.

The salary range for this role is $60,000,00 to $65,000,00 in base pay and exclusive of any bonus or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.