Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
The RCM Success Manager III plays a critical role in managing full-cycle revenue processes for assigned clients. This position combines analytical expertise with strong customer relationship skills to resolve complex issues, optimize workflows, and ensure compliance with financial standards. You’ll serve as a trusted partner to clients and internal teams, driving operational excellence and delivering insights that improve financial performance.What You’ll Do
- Oversee end-to-end billing and collections for assigned accounts.
- Analyze financial data to identify risks, inefficiencies, and opportunities for improvement.
- Provide actionable recommendations to resolve complex revenue cycle challenges.
- Ensure compliance with internal financial policies and external regulations.
- Prepare and deliver reporting and analysis to leadership teams.
- Navigate challenging customer conversations with professionalism and tact.
- Collaborate with colleagues to enhance customer outcomes and streamline processes.
What You Bring
- Bachelor’s degree or equivalent experience.
- 2–4 years of hands-on Revenue Cycle Management experience.
- At least 2 years as an RCM Success Manager II or in a managerial/customer-facing role.
- Proficiency in RCM systems and reporting tools.
- Strong analytical skills with the ability to interpret and present data effectively.
- Excellent communication and relationship management skills.
- Demonstrated ability to manage end-to-end account processes and drive results.
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.
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