Quality Assurance Analyst

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Company Description 

Virtix Health partners with health plans across the country to drive clinical, financial, and operational results. Virtix Health offers virtual wellness visits, in-home health risk assessments, retrospective chart review, workflow technology and member/patient engagement service offerings for health plans of all sizes.  

The company supports health plans by creating elevated experiences for their members with the latest technology on an open, connected ecosystem, yielding insights that make a difference for customers and their members. 

Job Description 

The Quality Assurance (QA) Specialist for Product Management and Development is responsible for ensuring the quality and functionality of our products through the development and execution of test cases. This role will play a vital part in managing user acceptance testing (UAT), regression testing, and providing production support for product functionality inquiries. Additionally, the QA Specialist will be responsible for delivering application demos, developing standard operating procedures, and contributing to product documentation for both internal and external stakeholders.

Role & Responsibilities  

Test Case Development & Execution:

• Develop and document comprehensive test cases based on product requirements and specifications.
• Execute UAT and regression test cases across all products to ensure quality and identify any issues.
• Identify, document, and track defects, collaborating with development teams to resolve issues promptly.

Production Support & Inquiries:

• Provide assistance for production support inquiries regarding product functionality, working closely with internal and external clients to resolve issues.
• Serve as the point of contact for questions related to product functionality, ensuring effective communication and resolution of concerns.

Application Demos & Internal Training:

• Provide application demos to internal client partners, explaining new functionality and features.
• Ensure internal teams are knowledgeable about product updates and changes.

Documentation & Standard Operating Procedures (SOPs):

• Develop and maintain standard operating procedures for new functionalities to support consistent implementation.
• Contribute to the creation and maintenance of product user guides, ensuring they are up-to-date and reflect the current version of the product.

Collaboration & Continuous Improvement:

• Work closely with product management, development, and support teams to ensure the successful implementation of new features and functionalities.
• Participate in continuous improvement initiatives to enhance the QA process and product quality.

Qualifications:

• Experience:
  • Minimum of 4+ years of experience documenting and executing test cases.
  • 4+ years of experience in writing technical and business system documentation.
  • Experience in product management, product development, or software quality assurance is highly preferred.
• Technical Skills:
  • Familiarity with UAT, regression testing, and test case management tools.
  • Strong experience with writing and maintaining documentation, including SOPs and user guides.
• Preferred but Not Required:
  • 1+ year of experience with automated test case creation and execution is a plus.
• Education:
  • While an associate degree is welcome, it is not mandatory. We value hands-on experience and skills over formal education.

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.